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Some sites will not work for me.

Exsert
Grafter
Posts: 38
Registered: ‎27-05-2008

Some sites will not work for me.

Okay here's the scenario;
I try to get on to sites that i could before but it comes up as 'Internet explorer cannot display the webpage' when these
sites i'm trying to acsess definetly exist and are up and also iv'e asked alot of my freinds to view the sites and they say
that it is working.
But what has really ticked me off is that i have just paid for hosting and now i can't even get on the site.
If someone could please help me or sort this out for me that would be great
36 REPLIES 36
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Some sites will not work for me.

have you tried a tracert to the affected site
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Some sites will not work for me.

Have you tried setting your MTU to 1430 to see if that helps?
A description of how to do that can be found here (or here if you're using Vista).
This page gives some insight into why the "wrong" MTU affects some sites.
Exsert
Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Some sites will not work for me.

No the sites im trying to acsess work for others just not for me... I can get on them though via proxy why is this?
cp:blue There is no need to use bold type, it make you look rude, as it is akin to shouting  Wink mod:end
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Some sites will not work for me.

Quote from: Exsert
No the sites im trying to acsess work for others just not for me

This can be a result of your MTU being set too high - it's just a quirk with some sites and the way the traffic is routed to them.
People using different ISPs may be routed differently so, while you may not be able to access the site, others can.
What sites are you trying to access? 
Quote
I can get on them though via proxy why is this?

Ditto above as the proxy may send your traffic over a different route.

Exsert
Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Some sites will not work for me.

Okay well iv'e changed my MTU to 1430 still nothing any other advice?
cp:blue There is no need to use bold type, it make you look rude, as it is akin to shouting  Wink mod:end
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Some sites will not work for me.

Please try a tracert and see where it stops
chillypenguin
Grafter
Posts: 4,729
Registered: ‎04-04-2007

Re: Some sites will not work for me.

Welcome to the forums
If you can post up the URL's that you are trying to get to we can try.
Exsert
Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Some sites will not work for me.

Don't know how to take a tracert
Also im seriously thinking of changing ISP now as i really need to get on this site and others
The sites im trying to get to are:
www.able-host.com
www.Sythe.org
Both do not work
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Some sites will not work for me.

I can access both sites from my ADSL line.
To run a traceroute, click Start, Run, type 'cmd' (minus the quotes) and click OK. In the command window that appears do the following:
tracert www.Sythe.org

And then press Enter. You should see something like this:
C:\Users\Bobby>tracert www.Sythe.org
Tracing route to sythe.org [72.52.193.149]
over a maximum of 30 hops:
  1    1 ms    <1 ms    1 ms  home.gateway [192.168.1.1]
  2    32 ms    37 ms    35 ms  32.core.plus.net [195.166.128.32]
  3    31 ms    31 ms    44 ms  84.92.5.98
  4    42 ms    44 ms    33 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    36 ms    31 ms    38 ms  te2-4.pte-gw2.plus.net [212.159.1.102]
  6    38 ms    31 ms    32 ms  80.239.193.141
  7    41 ms    33 ms    30 ms  ldn-bb2-link.telia.net [80.91.248.94]
  8  103 ms  112 ms  112 ms  nyk-bb2-link.telia.net [80.91.248.254]
  9  106 ms  105 ms  105 ms  nyk-b5-link.telia.net [80.91.248.162]
10  117 ms  103 ms  126 ms  level3-ic-120265-nyk-b5.c.telia.net [213.248.90.
126]
11  106 ms  111 ms  105 ms  vlan89.csw3.NewYork1.Level3.net [4.68.16.190]
12  119 ms  104 ms  108 ms  ae-82-82.ebr2.NewYork1.Level3.net [4.69.134.89]
13  124 ms  137 ms  136 ms  ae-2.ebr1.Chicago1.Level3.net [4.69.132.65]
14  138 ms  147 ms  141 ms  ae-11-55.car1.Chicago1.Level3.net [4.68.101.130]
15  135 ms  136 ms  150 ms  WBS-CONNECT.edge5.Chicago1.Level3.net [4.71.182.
14]
16  180 ms  172 ms  184 ms  lw-core3-ge10.rtr.liquidweb.com [209.59.157.133]
17  177 ms  182 ms  182 ms  lw-dc2-dist1-ge1.rtr.liquidweb.com [209.59.157.9
8]
18  148 ms  143 ms  133 ms  new.yandros.net [72.52.193.149]
Trace complete.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Some sites will not work for me.

I had absolutely no problem, using Firefox, both opened up ok,  And with i.e.6
Exsert
Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Some sites will not work for me.

1 3ms <1ms 1ms 192.160.0.1
2 30ms 25ms 35ms 1o0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 44ms 31ms 28ms v1303. thn-gw2.plus.net
bla bla
it all seems fine then when it comes up to 10 this is what happens;
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
then it does the same all the way up to 30
so does anyone know what is wrong?
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Some sites will not work for me.

What does line 9 say?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Exsert
Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Some sites will not work for me.

Quote from: Bob
What does line 9 say?

9    130 ms      125 ms      133 ms        atlnode1.theservercompany.com [207.210.66.194]

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Some sites will not work for me.

Strange. That router doesn't appear anywhere in my traceroute suggesting that your traffic's taking a different path.
Next logical step I guess would be for us to try connecting as you here to see if we can replicate the issue. You'd need to disconnect for 30 minutes or so though to allow me time to do this.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵