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Solid orange light on constantly

Newbie
Posts: 2
Registered: ‎04-11-2020

Solid orange light on constantly

Hi internet was fine yesterday woke up and internet is off with a solid orange light constantly on, I've tried doing a factory reset and logged into the hub manager pressed connect and it still says can't connect. Any help would be appreciated thanks.
2 REPLIES 2
Pro
Posts: 517
Thanks: 84
Fixes: 4
Registered: ‎28-06-2007

Re: Solid orange light on constantly

Hi @charliem24 Have you checked your telephone line

Plusnet Help Team
Plusnet Help Team
Posts: 32
Thanks: 7
Fixes: 2
Registered: ‎01-12-2020

Re: Solid orange light on constantly

Hi @charliem24, it appears that your router was not configured correctly. However I can now see an active connection. Feel free to give us a shout if you have any further queries.

 

Thanks, Adam.

 Adam
 Plusnet Help Team