cancel
Showing results for 
Search instead for 
Did you mean: 

So slow as to be almost not measurable

em_el
Newbie
Posts: 3
Registered: ‎28-12-2019

So slow as to be almost not measurable

Connected cable to router and router to test port.  No extensions other equipment plugged in.

 

Download Speed (Mbps): 0.09
Upload Speed (Mbps) : 0.90
Ping Latency (ms): 35

 

May have been like this for a while as connection not heavily used.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 359
Fixes: 75
Registered: ‎11-01-2018

Re: So slow as to be almost not measurable

 

Hi @em_el

 

Thanks for highlighting this - I can see that my colleague has made some changes which have improved the speed and stability of your connection.

 

If the drops in connection and/or poor speed become an issue again, I would recommend connecting your router to the test socket (as per here) and if that doesn't help, raise a fault here so that we can escalate this to our suppliers accordingly.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team