Slower and slower and slower
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- Re: Slower and slower and slower
Slower and slower and slower
22-11-2010 2:02 PM
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Re: Slower and slower and slower
22-11-2010 2:36 PM
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I've just been checking your account and ran some line tests. Your PN & BT profiles are 17000, your sync rate is 17840, SNR 12dB. The VP at the exchange is showing green. With such a low throughput I would have a look at our troubleshooter and raise a fault if nothing helps there.
Jojo
Re: Slower and slower and slower
22-11-2010 4:37 PM
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Filter plugged in correctly into master socket, check (I only use a mater socket anyway, no others sockets exist)
Alternative router - not tested.
Have also powered down and rebooted all network equipment, have carried out LAN only speed tests, I've unplugged and re-plugged everything.
The modem itself reports no errors that I can see.
And its getting worse
Soon I will have no connectivity at all.
Re: Slower and slower and slower
22-11-2010 4:42 PM
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Re: Slower and slower and slower
22-11-2010 4:47 PM
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Re: Slower and slower and slower
22-11-2010 4:49 PM
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Re: Slower and slower and slower
22-11-2010 5:27 PM
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Test 1 & 2 say
Quote Download speedachieved during the test was - 59 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :17804 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 46.49:24.78:28.73 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
However test 3 is impossible for me to complete, since test 3 involves reconfiguring the modem to, which I can do, but then my DNS servers can't resolve the name in the URI for test 3, just how DUMB are BT? They could have used 3 different solutions, just like pay wireless people do
1) allow DNS through
2) reply to all DNS with the IP of the test server
3) use an IP address not a name
Hardly difficult BT, but obviously too difficult for you!
Re: Slower and slower and slower
22-11-2010 6:00 PM
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Re: Slower and slower and slower
22-11-2010 6:22 PM
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Quote from: fourfourdevon Filter plugged in correctly into master socket, check (I only use a mater socket anyway, no others sockets exist)
So if you unscrew the faceplate of the master socket then it comes of completely with no wires attached?
Re: Slower and slower and slower
22-11-2010 6:31 PM
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Are you able to try another router and possibly another machine? If you can try another router and it's the same then raise a fault. In the meantime I'll email BT and make sure there are no issues with the VP.
Jojo
Re: Slower and slower and slower
22-11-2010 6:49 PM
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Removing a faceplate is unfortunately beyond my physical abilities.
Quote from: ReedRichards So if you unscrew the faceplate of the master socket then it comes of completely with no wires attached?
Re: Slower and slower and slower
23-11-2010 9:33 AM
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Re: Slower and slower and slower
23-11-2010 10:01 AM
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While you're doing all this trubleshooting you might as well raise a fault so at least the ball's rolling if you need it.
Jojo
Re: Slower and slower and slower
23-11-2010 11:27 AM
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Re: Slower and slower and slower
23-11-2010 3:19 PM
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Nice chatting to you, sorry for the inconvenience.
Jojo
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- Re: Slower and slower and slower