Slower Speeds than before
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Slower Speeds than before
16-04-2012 6:41 PM
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My line attenuation is always around 37db, my ping is usually 30ms or lower and my jitter rate is always 1ms and the test socket is clear of interference so why has my connection dropped down 2mbps? I'd raise a support ticket but the last couple of times it's been unhelpful and I've had generic advice which I'd already done (try a different modem, try a different filter etc.) followed by "Oh we'll have to do a call out"... something I don't want so early on because it's really not likely to be my end. The most help I had was that I was told there were "issues" on my line but I was never informed as to the details and haven't encountered issues beyond slowing speeds.
It seems the support on the forums is generally better than the tickets so do any users or staff have any clue as to what the issue might be?
Re: Slower Speeds than before
16-04-2012 6:54 PM
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Re: Slower Speeds than before
16-04-2012 7:05 PM
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Re: Slower Speeds than before
18-04-2012 10:12 AM
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Just run a check on your line and it's showing a sync rate of 7136 with a noise margin of 11dB so I suspect it's currently set at 12. I can't see any drops in your connection logs (there's a 14 day connection and then the current one which has been going for nearly 40 hours now) so suspect that we could get away with an SNR reset if you wish, that's about the only way we could reduce it and get your speed back up.
Given the condition of the line and the length of the past few connections I'd say it'd be fine to do this - please let us know if you'd like to go ahead.
Re: Slower Speeds than before
18-04-2012 2:46 PM
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Quote from: Matt Hi there,
Just run a check on your line and it's showing a sync rate of 7136 with a noise margin of 11dB so I suspect it's currently set at 12. I can't see any drops in your connection logs (there's a 14 day connection and then the current one which has been going for nearly 40 hours now) so suspect that we could get away with an SNR reset if you wish, that's about the only way we could reduce it and get your speed back up.
Given the condition of the line and the length of the past few connections I'd say it'd be fine to do this - please let us know if you'd like to go ahead.
Hi Matt,
Yes please that would be great.
Re: Slower Speeds than before
18-04-2012 4:30 PM
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Re: Slower Speeds than before
18-04-2012 5:52 PM
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Re: Slower Speeds than before
19-04-2012 1:47 PM
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Quote I wonder why I had the whole "We'll have to send out an engineer" situation
I'm sorry if that was the case and I'm glad to see that Matt's advise helped to get that sorted out instead.
Just looking at your account now, can you let me know when you were advised this so I can give some feedback?
Adam
Re: Slower Speeds than before
19-04-2012 5:37 PM
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Re: Slower Speeds than before
19-04-2012 8:30 PM
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Re: Slower Speeds than before
20-04-2012 2:38 PM
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Quote Is this because of the weather or is it something else because I've been trying to play online with friends and am having a hell of a time with lag.
We'd need you to raise a fault to find that out serpantino: https://portal.plus.net/apps/kbdfaults
Re: Slower Speeds than before
20-04-2012 8:34 PM
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Re: Slower Speeds than before
23-04-2012 11:33 AM
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I can't hear any crackling noise and I've just come back from a weekend away, turned everything on and got a speed of 0.67dl. Rebooted the router and it's still around 0.95 with a ping rate of 225ms. I'm going to raise a fault now as I'm not happy at all with this.
Edit: Now it's about an hour later and I have a 6.96mbps (better than I've had in a long time) & a ping of 23ms (not great but vastly improved on earlier.) I get the feeling it's going to keep fluctuating like this.
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