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Slower Speed

thecount
Dabbler
Posts: 11
Registered: ‎21-02-2010

Slower Speed

I have noticed that the speed of my internet has declined in the last couple of days, I don't keep regular tabs on it but over the last two weeks it has gone 9-10 Mbps to below 2 Mbps.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,101
Thanks: 109
Fixes: 49
Registered: ‎06-08-2018

Re: Slower Speed

Hey @thecount,

 

Sorry to hear about the drops in speed you are seeing there and I apologise for the inconvenience caused.

Are you seeing these drops in speed over a wired or wireless connection?

I have ran several tests over your broadband and your circuit is in sync at 14.4mbps which is toward the high end of your estimates. No underlying faults have been detected either, that's not to say there isn't. Can you run through our troubleshooting guides here and let us know how you get on?

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team