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Slowed down again after test run

Posts: 73
Registered: ‎07-04-2011

Slowed down again after test run

Alright no answer to my first Q
Lets try this a different way, having read what "Matt Taylor a Plusnet Staff member" wrote about "if you go through the wizard at we'll get it investigated for you" which I did until I hit the point of trying a different router
How can you test other router if
A, you don't have one, or
B, other router is locked to a different ISP
Still only getting 2800kbps instead of 7 000+ which I was getting
Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Slowed down again after test run

Hi Dave,
No one's turned your speed down. It looks like a fault with the service or possibly an equipment issue. I've run a line test which shows that you should definitely be achieving speeds in the 7mb region.
I can see that you've filled out the fault checker already so we'll see what our tests and investigations find out for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team