Slowed down again after test run

[#1]

Hi
Alright no answer to my first Q
Lets try this a different way, having read what "Matt Taylor a Plusnet Staff member" wrote about "if you go through the wizard at http://faults.plus.net we'll get it investigated for you" which I did until I hit the point of trying a different router
How can you test other router if
A, you don't have one, or
B, other router is locked to a different ISP
Still only getting 2800kbps instead of 7 000+ which I was getting
Dave

[#2]

Hi Dave,
No one's turned your speed down. It looks like a fault with the service or possibly an equipment issue. I've run a line test which shows that you should definitely be achieving speeds in the 7mb region.
I can see that you've filled out the fault checker already so we'll see what our tests and investigations find out for you.