cancel
Showing results for 
Search instead for 
Did you mean: 

Slow upload speed

rebeccasaunders
Newbie
Posts: 1
Registered: ‎20-09-2018

Slow upload speed

I am a new PlusNet customer, and while I am happy with my download speed, my upload speed is awful! I live in a rural village which doesn't have fibre broadband.  I work at hope and save all documents in the cloud, and over recent weeks, since changing to PlusNet, syncing these documents is so slow.  Trying to upload video or photos is just painful.

 

Is there anything I can do to improve this?

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,925
Fixes: 988
Registered: ‎21-04-2017

Re: Slow upload speed

Hi there.

I've checked your line and unfortunately you're getting the most you can as your router is in sync at a upstream speed of 1272kbps.

What speeds are you seeing when you run a test at www.thinkbroadband.com/speedtest?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team