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Slow upload speed
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Slow upload speed
19-12-2013 8:53 PM
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I have been with plusnet for about a month. Download speeds are between approx. 7 and 10 MBps, ping mainly 31, but my upload speeds are only 0.3/0.4 whereas with BT, the upload was around 0.9.
I have been on BT chat twice in last 2 days, and during chatting about my final bill, the chat kept disconnecting and reconnecting lots and lots of times.
Question -
Can the upload speed be increased to at least what I had with BT
Is the chat 'issue' related
I have been on BT chat twice in last 2 days, and during chatting about my final bill, the chat kept disconnecting and reconnecting lots and lots of times.
Question -
Can the upload speed be increased to at least what I had with BT
Is the chat 'issue' related
Message 1 of 4
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3 REPLIES 3
Re: Slow upload speed
20-12-2013 10:16 AM
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Hi there,
I've just raised order to uncap the upstream for you. That should complete on Monday and should uplift to the speed to just under 1mb so it should be similar to what you were used to with BT.
That could be related to the chat issue but do let us know if you still have problems with anything like that after the uncap.
Adam
I've just raised order to uncap the upstream for you. That should complete on Monday and should uplift to the speed to just under 1mb so it should be similar to what you were used to with BT.
That could be related to the chat issue but do let us know if you still have problems with anything like that after the uncap.
Adam
Message 2 of 4
(405 Views)
Re: Slow upload speed
23-12-2013 10:54 AM
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Just done a speedtest, and upload has improved to around 0.9Mbps, so thanks for organising for that.
Haven't had the need to 'chat to Bt' so can't say if this is ok yet.
Mike
Haven't had the need to 'chat to Bt' so can't say if this is ok yet.
Mike
Message 3 of 4
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Re: Slow upload speed
23-12-2013 11:42 AM
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Just an fyi, your connection looks nice and stable so it wasn't that causing the disconnections:
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 4 of 4
(405 Views)
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