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Slow speeds

Community Veteran
Posts: 26,753
Thanks: 962
Fixes: 10
Registered: ‎10-04-2007

Re: Slow speeds

I don't work for Plusnet!
During daylight hours tomorrow (around midday would be best) can you disconnect and then reboot the router please and then immediately post the router stats again.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: Slow speeds

Sorry in advance for my ignorance but do you mean switch the button on/off the router if not could you please explain how to do this I have the techicolor tg582n router.
Thanks again.
Den.
Community Veteran
Posts: 26,753
Thanks: 962
Fixes: 10
Registered: ‎10-04-2007

Re: Slow speeds

Go in to the router interface and then click Disconnect. Then turn the router off and on again. You may have to click connect again once it has completed the restart.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: Slow speeds

As advised reposted stats after disconnect and reboot.
Uptime:0 days, 0:02:19
DSL Type:ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]:448 / 5.664
Data Transferred (Sent/Received) [kB/kB]:123,44 / 467,32
Output Power (Up/Down) [dBm]:12,3 / 19,9
Line Attenuation (Up/Down) [dB]:27,0 / 48,0
SN Margin (Up/Down) [dB]:20,0 / 5,8
System Vendor ID (Local/Remote):TMMB / ----
Chipset Vendor ID (Local/Remote):BDCM / TSTC
Loss of Framing (Local/Remote):0 / -
Loss of Signal (Local/Remote):0 / -
Loss of Power (Local/Remote):0 / -
Loss of Link (Remote):
Error Seconds (Local/Remote):2 / -
FEC Errors (Up/Down):0 / 118
CRC Errors (Up/Down):0 / 2
HEC Errors (Up/Down):- / 2 / 2
jim:green Load of blank lines removed mod:end
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Slow speeds

Summary of the two results
Before
Uptime: 1 day, 18:44:14
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.776
Line Attenuation (Up/Down) [dB]: 27,0 / 48,0
SN Margin (Up/Down) [dB]: 20,0 / 11,3
After
Uptime:0 days, 0:02:19
Bandwidth (Up/Down) [kbps/kbps]:448 / 5.664
Line Attenuation (Up/Down) [dB]:27,0 / 48,0
SN Margin (Up/Down) [dB]:20,0 / 5,8
The changes are in bold and indicate one of a couple of things
There was a line reset by the automatic systems - unlikely
The previous resync was at a time of very high noise (apparently at about midnight from the router stats) and the noise margin increased during the day - very likely
Now the critical factor assuming that my supposition is corrected is why the big change in noise margin
Assuming that you have a Plusnet Router can you install Routerstats http://www.vwlowen.co.uk/internet/files.htm and monitor the noise margin to see how much it varies.
If there is a big variation then we can suggest a couple of things to try
Finally - when you post the stats in future we really only need the bits I have copied into this post and it would be nice if you could remove all the blank lines etc.
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: Slow speeds

Thanks for the info Jim, unfortunaetly I don't understand what that means does it mean I will start getting my orginial speed 4.33mb download or will it still stay at 2.89mb? don I have to raise a ticket for tech department to maybe reset my line?
below is a new speedtest taken shortly after disconnect/reboot.

thanks in advance.
Den.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Slow speeds

Speeds won't change until the IP profile given by the BT speedtest and the the Plusnet Current Line Speed update - probably two or three days for it to happen
Your line doesn't require resetting as it is already at the best setting for your line
You haven't advised whether your exchange is 21CN enabled http://usertools.plus.net/exchanges/ ; - this is what we are looking for
"BT have advised that this exchange is enabled for WBC on 21CN"
If you post the results from this link it will help http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: Slow speeds

As requested my exchange is purleigh 20cn
Exchange Status Checked
Results: Purleigh
Code:
EAPUR
County:
Essex
Enabled:
16 Jun 2004
Market:
1
Mkt2014:
A
20CN VP capacity at this exchange is currently showing as Green.
Click here for further details
BT have not advised a planned date for WBC on 21CN
You can view recent Service Outages for this exchange here
BT have published Max DSL upgrade information for this exchange
Click here for further details

Speed check results.

1. Best Effort Test:  -provides background information.
Download  Speed
2.8 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.8 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :5.66 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps

If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Slow speeds

I have not changed your post as for your previous ones   - can you please edit it to get rid of all the blanks
My comment about 2 to 3 days before the IP profile changes and speeds improve is correct
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: Slow speeds

Sorry for the blanks new to forums
Thank you for all your help it really is appreciated, looking forward to my speeds to improve next 2 or 3 days time as online gaming, streaming as become unbearable.
Thanks again.
Den.
Community Veteran
Posts: 26,753
Thanks: 962
Fixes: 10
Registered: ‎10-04-2007

Re: Slow speeds

Best you can do at the moment is run the BT diagnostic speed test and keep an eye on the IP Profile to see when it changes.
I'd also support Jim's recommendation to install RouterStats.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: Slow speeds

Hello guys,
My IP as slightly increased by 0.5mb nowgetting a max of 3.39mb will my IP increase again automatically until it gets back to 4.33mb? 
Do really appreciate the help you guys have given me.
. Best Effort Test:  -provides background information.
Download  Speed
2.98 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.98 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.74 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
Thanks.
Den.
Community Veteran
Posts: 26,753
Thanks: 962
Fixes: 10
Registered: ‎10-04-2007

Re: Slow speeds

Are you aware of when the resync occurred which lowered your sync speed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: Slow speeds

Without trying to sound stupid but I not quite sure what you mean about resync, No knowledge of routers whatsoever, but the lower speeds started roughly a week ago.
Thanks.
Den.
Den
Grafter
Posts: 96
Registered: ‎28-03-2013

Re: Slow speeds

Also downloaded routerstats but don't seem to be working even though I followed the instructions whenever I press noise margin or download the graph just stays on 0 ?
Thanks again
Den..