Slow speeds since Saturday
Hi giovanni,
Your sync rate can depend on what time you reboot but at the moment you now have 5000k profile so it has increased somewhat. If you log into your router and disconnect then reconnect you will see the difference.
Jojo
Your sync rate can depend on what time you reboot but at the moment you now have 5000k profile so it has increased somewhat. If you log into your router and disconnect then reconnect you will see the difference.
Jojo
HI ggiannandrea,
If you do move it back to the other socket and it degrades then it may point to that being the issue.
Jojo
If you do move it back to the other socket and it degrades then it may point to that being the issue.
Jojo
Quote from: ggiannandrea profile is a lot better now and line appears to be more stable has anything been done to my line by BT at the exchange or is it because I'm still plugged into the Bt master socket
that my connection has settled down.
Whats the next step....can I start using my slave phone socket later in the week ?
If you take a note of the router stats (sync speed, noise margin and attenuation) before you move the router and then again after you've moved the router you should be able to see if using the extension socket is causing a problem. Post them here if you need help interpreting them.
PS: One common mistake made is that if you use an extension socket for the router and you have a phone (or Sky box etc) in the master socket you still need to have them connected via a filter.
Thanks for the link will keep the router in the BT master till the weekend and try it in the slave connection and will let you know how it goes..latest results displayed
Giovanni
Link Information
Uptime: 2 days, 23:56:38
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5,760
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 17.5 / 34.0
SN Margin (Up/Down) [dB]: 26.0 / 15.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1,336,295
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down):
Quote ..PS: One common mistake made is that if you use an extension socket for the router and you have a phone (or Sky box etc) in the master socket you still need to have them connected via a filter.
I've been using the same set-up since I got broadband from you...years ago nothing has changed regarding the setup and no other phones have been added or sat stuff etc.
Giovanni
Link Information
Uptime: 2 days, 23:56:38
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5,760
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 17.5 / 34.0
SN Margin (Up/Down) [dB]: 26.0 / 15.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1,336,295
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down):
Quote ..PS: One common mistake made is that if you use an extension socket for the router and you have a phone (or Sky box etc) in the master socket you still need to have them connected via a filter.
I've been using the same set-up since I got broadband from you...years ago nothing has changed regarding the setup and no other phones have been added or sat stuff etc.
Right, before you go trying it back in the extension socket, those stats do not look very good.
The noise margin is up at 15 which is significantly reducing your sync speed. With your attenuation it should be capable of syncing at well in excess of 7000.
I don't like the look of the number of FEC errors either.
Have you tried a different filter and/or router.
The noise margin is up at 15 which is significantly reducing your sync speed. With your attenuation it should be capable of syncing at well in excess of 7000.
I don't like the look of the number of FEC errors either.
Have you tried a different filter and/or router.
Quote from: ggiannandrea This is the new Thomson router supplied by yourselves
If that was a reply to me I don't work for Plusnet - I'm just another Plusnet user like you.
That response from CS is complete and utter rubbish. When your upstream is already syncing at the maximum speed allowed (448) the noise margin will be higher than normal. (I've got an excellent line and pay extra for faster upload (832). My upstream noise margin is 14 - you are syncing slower so you should expect a higher noise margin). The higher upstream noise margin just indicates that it could sync a lot faster if it was allowed.
Your downstream sync is well below what it should be and your downstream noise margin is well above the normal 9 default - that IS a concern and is indicative of some sort of problem.
Finally all the FEC errors are on the downstream and the upstream is totally clean
That's OK.
I hope one of the Digital Care team is going to find out who told you the rubbish about the upstream and have a quiet word with them.
I hope one of the Digital Care team is going to find out who told you the rubbish about the upstream and have a quiet word with them.