Slow speeds since Saturday
Hi there!
Just had a quick look for you, our routers usually take 3 - 5 days to arrive, though it is marked as dispatched from our warehouse now, so you should expect it within the next two or three days
Hopefully this will fix your speed issues and you can return to your normal speeds!
It doesn't look like there is anything happening at your exchange at the moment, but a handy tool that we use to find out is:
http://usertools.plus.net/exchanges/
If you put your postcode in there you can see if there are any known and documented issues on your exchange.
Just had a quick look for you, our routers usually take 3 - 5 days to arrive, though it is marked as dispatched from our warehouse now, so you should expect it within the next two or three days
Hopefully this will fix your speed issues and you can return to your normal speeds!
It doesn't look like there is anything happening at your exchange at the moment, but a handy tool that we use to find out is:
http://usertools.plus.net/exchanges/
If you put your postcode in there you can see if there are any known and documented issues on your exchange.
HI ggiannandrea,
Your speed has now lifted to 3000, you just need to go into your router and disconnect then reconnect and you'll see the difference.
Jojo
Your speed has now lifted to 3000, you just need to go into your router and disconnect then reconnect and you'll see the difference.
Jojo
Today 17:19 3405 kbps (426kB/s) 351 kbps (43.9kB/s) Share
Just did what you said JoJo and things are looking a lot better
Just did what you said JoJo and things are looking a lot better
Hi ggiannandrea,
It's always best to leave the router on all the time. I can't remember the last time I switched mine off.
Jojo
It's always best to leave the router on all the time. I can't remember the last time I switched mine off.
Jojo
Ok thanks for that ;but it looks like things are going downhill again, and nobody has replied to my updated ticket comments...CS service must improve
Today 07:23 395 kbps (49.4kB/s) 375 kbps (46.9kB/s) Share
Today 07:21 403 kbps (50.4kB/s) 372 kbps (46.5kB/s) Share
Giovanni
Today 07:23 395 kbps (49.4kB/s) 375 kbps (46.9kB/s) Share
Today 07:21 403 kbps (50.4kB/s) 372 kbps (46.5kB/s) Share
Giovanni
Eventually gave up trying to get a decent connection and phoned CS and spoke to ( Kus) who told me that my line was currently showing as being disconnected to which I told him that I was currently on-line at the moment, he then read my open ticket (10/10/10) and suggested that the fault possibly lay with BT line or elsewhere ? ( so much for them putting initially the blame on my Netgear router )and that someone would phone me back withing 24hrs...I won't hold my breath on that issue as I've had no response to my open ticket since Friday.Come Plusnet you must keep a better customer service than this.
New Thomson router from Plusnet and still no luck
New Thomson router from Plusnet and still no luck
Hi ggiannandrea
I'm not exactly sure what's going on here. These are the connections for the last 24 hours or so. The one just after 1 this morning was the ip profile being reset I wonder if the others were you or the line dropping?
The profile is now back up to 3500 so if you go into your router and disconnect/reconnect you'll see the speed go up. When did you plug into the test socket, it seems to have helped but obviously we'll have to keep an eye on things.
Jojo
I'm not exactly sure what's going on here. These are the connections for the last 24 hours or so. The one just after 1 this morning was the ip profile being reset I wonder if the others were you or the line dropping?
The profile is now back up to 3500 so if you go into your router and disconnect/reconnect you'll see the speed go up. When did you plug into the test socket, it seems to have helped but obviously we'll have to keep an eye on things.Jojo