Slow speeds related to BT works?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Slow speeds related to BT works?
Slow speeds related to BT works?
29-02-2012 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have noticed that over the last few days my internet is running at a 2mb download instead of the usual 6mb. My ping and upload seem to be normal.
On Monday I received an email from Plusnet saying that my line can now receive the up-to-20mb service rather than the up-to-8mb that I'm currently on, but that this would take up to 5 weeks to sort out. I've been doing some checks to try to resolve my speed issue and found that my exchange is being upgraded to FTTC at the moment which should be live in the next couple of days.
With this in mind, do I wait for these works to be completed before raising a ticket for my speed issue or are they not likely to be related?
Thanks,
Mandy
Re: Slow speeds related to BT works?
29-02-2012 3:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If there's work going on at the exchange that may well be slowing things down, your line profile is set to 7150 on both ours and BTs sides so that shouldn't be affecting it. I'd recommend holding out if everything's working alright and letting us know if things don't improve once the work is done, though let us know if the connection is unusable and we'll see what we can do for you.
Re: Slow speeds related to BT works?
29-02-2012 3:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow speeds related to BT works?
01-03-2012 5:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is there any way to check what date my migration over to 21CN is at all? I don't really want to be stuck on this slow connection for 5 weeks while I wait for that, but I also don't want to go through the hoops that may be required to improve my speed now if my migration is soon.
The stats on my router look normal to me, but I'm not sure. I rebooted it yesterday to see if that would help, but it didn't.
Uptime: 1 day, 4:20:29
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 12.0 / 21.0
SN Margin (Up/Down) [dB]: 24.0 / 7.0
Vendor ID (Local/Remote): TMMB / P
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 3 / 0
CRC Errors (Up/Down): 3 / 52
HEC Errors (Up/Down): 2 / 47
Re: Slow speeds related to BT works?
01-03-2012 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow speeds related to BT works?
01-03-2012 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow speeds related to BT works?
01-03-2012 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow speeds related to BT works?
02-03-2012 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can't seem to find out for certain whether there is work being done on my exchange or not, and BT are not reporting any faults.
I don't think its a coincidence that the 21CN upgrades went live the same day my speed dropped, could BT have downgraded the 20CN to prepare for people switching over to the newer network?
Re: Slow speeds related to BT works?
02-03-2012 4:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
looks like the profile is stuck on one of the back end systems. There is an inconsistency so that the speed on the bRAS is showing 7150 and the speed on the DSLAM is 2000, so that's what it looks like is keeping your speed down. I'll request an SNR reset and that should sort it. If it doesn't I'll have to raise a fault to get it sorted, which is a bit longer process. You are on 20cn at the moment though.
Jojo
Re: Slow speeds related to BT works?
05-03-2012 3:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Slow speeds related to BT works?