Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Slow speed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Slow speed
Slow speed
21-07-2011 1:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok, I have recently done a test on BT speedtester as I have been having problems streaming video. It is reporting that my IP profile is 2000k. This is half of what it was previously, 4000k. My actual download speed is 1762 Kbps. I am not happy with this speed so can I have this looked into please. I am going to plug the router into the test socket for the moment. Results attached.
thanks,
Michael
thanks,
Michael
Message 1 of 6
(1,160 Views)
5 REPLIES 5
Re: Slow speed
21-07-2011 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Michael,
Your sync rate is currently not as high as you will have had previously, which will be keeping your profile down. Can you change your filter, maybe try another router or RJ11 cable (between your router and filter). Let me know and I can run some more checks.
Jojo
Your sync rate is currently not as high as you will have had previously, which will be keeping your profile down. Can you change your filter, maybe try another router or RJ11 cable (between your router and filter). Let me know and I can run some more checks.
Jojo
Message 2 of 6
(624 Views)
Re: Slow speed
22-07-2011 12:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello!
I'm sorry but I don' have a spare router or RJ11 cable to replace them, but I have replaced the filter. I have it plugged into the test socket.
Michael
I'm sorry but I don' have a spare router or RJ11 cable to replace them, but I have replaced the filter. I have it plugged into the test socket.
Michael
Message 3 of 6
(624 Views)
Re: Slow speed
22-07-2011 1:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi!
New test results show DSL connection rate has gone up since changing the filter.
New test results show DSL connection rate has gone up since changing the filter.
Message 4 of 6
(624 Views)
Re: Slow speed
22-07-2011 1:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That connection speed should put you back on a 4000kbps IP Profile once it works its way through the system. Hopefully 24 hours for that magnitude increase.
David
David
David
Message 5 of 6
(624 Views)
Re: Slow speed
22-07-2011 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi mridley1982,
Looks like it's back up to 4000 now. Just shows you what a dodgy filter can do.
Jojo
Looks like it's back up to 4000 now. Just shows you what a dodgy filter can do.
Jojo
Message 6 of 6
(624 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page