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Slow speed - line resistance

Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow speed - line resistance

Just getting this chased up, I'll update ticket #68940394. You can view this here.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow speed - line resistance

An engineer is attending the fault location today, so we now need to wait for the engineer notes.
Let me know if you see any difference in the meantime with your phone.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow speed - line resistance

I've just seen an update on your fault that it is now cleared, is that the case?
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

Hi
There is now a dial tone on the phone, but broadband is still slow. I suspect speed will pick up in the next day or so? I've no idea what the BT guy was attempting to solve if I'm honest
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Slow speed - line resistance

Can you post your full DSL stats? Also your Current Line speed (Login required)
Community Veteran
Posts: 26,779
Thanks: 983
Fixes: 10
Registered: ‎10-04-2007

Re: Slow speed - line resistance

If the telephone fault has been fixed the broadband should sort itself out soon. Can you post the stats from your router and the results from a BT diagnostic speed test please.
Edit: Anotherone types faster than me!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

BTwholesale gives me 6.97
how can i find my dsl stats? I have a TP link router
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

linespeed from my account below
Phone exchange:
SOWERBY BRIDGE
Estimated line speed:
17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2013-05-01 10:31:20
Current line speed:
7.2 Mb
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

nvm i found it
attached dsl stats
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Slow speed - line resistance

Ah good, sync speed (Data Rate) is not bad but could be a touch better, because you've had a dodgy connection it may have synced whilst a joint was being remade, so a resync may be worthwhile. Try a single reboot and post the new stats.
PS. Nice part of the world you are in, I have relatives up there - I'll send you a PM.
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

Its nice yeah, pretty rural. Would love fibre to show up soon :p
Reboot as in the router? Will try that in the morning Smiley
Cheers
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Slow speed - line resistance

Try the BTw Speedtester again, with a bit of luck your Current Line speed (Login required) may have got updated to 12.6. If it hasn't been, it should be later this evening if Plusnet's new scripts are running correctly  Undecided
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow speed - line resistance

Your profile has now updated, so you should now see an improvement in your speeds.
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

Back to what I was expecting. Fantastic!
Thanks again to everyone who posted, I really appreciate all the help and advice