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Slow speed - line resistance

Plusnet Help Team
Plusnet Help Team
Posts: 14,160
Thanks: 311
Fixes: 89
Registered: ‎27-04-2007

Re: Slow speed - line resistance

No problem, thanks for understanding that and cheers for your patience Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Slow speed - line resistance

Let's hope it all gets fixed today.
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

@ Adam Walker - Glad we got fault identified and dealt with Smiley
@ Anotherone - Here here! Thanks also to you for your help and patience
Community Veteran
Posts: 26,779
Thanks: 983
Fixes: 10
Registered: ‎10-04-2007

Re: Slow speed - line resistance

Quote from: _Adam_Walker_
We're not compensated by our suppliers for downtime

That's irrelevant. If he's entitled to compensation he should get it. If you can't then clain from your suppliers that's your problem, not his.
Quote from: _Adam_Walker_
but it looks like this hasn't been broached with us since between a fault raised towards the end of February and 25/4/13.

That is totally relevant - if you don't know about the problems you can't be expected to pay compensation for that period.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

Quote from: _Adam_Walker_
@loftybloke
FYI I've just checked the fault and can see a note has been added to show that a fault between the DP and exchange (ie outside of your premises) has been identified and should be worked on today.
Adam

Is there any update on the work done today?
Thanks
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

There's still no dialtone on the phone handset so I suspect the work yesterday wasn't successful?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow speed - line resistance

I'm getting this chased up, due to engineering resource no engineer was sent to rectify the fault.
I'll update you as soon as I can.
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

OK thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow speed - line resistance

There's an engineer currently working on this, so I'd be hopeful that this is resolved today.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow speed - line resistance

I have checked for updates on your fault this afternoon and our suppliers have informed me that the engineer that visited the fault near your property has found a fault on the local network.
This will now have to be assigned to a local network engineer to work on which will hopefully be tomorrow.
Sorry for the delay.
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

Thanks for the update
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

Broadband speed has dropped to around 2.87 according to btwholesale speedtest.
Is there a reason it has become so bad all of a sudden?
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Slow speed - line resistance

Because you have a High Resistance joint somewhere this will have a significant and variable and unpredictable impact on the broadband. It's the full DSL stats from the modem/router one really needs to look at to get a better idea of what is happening, but as you didn't post any earlier in the thread it won't be possible to do a comparison.
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

Thanks. I'll just sit tight till its resolved then
loftybloke
Grafter
Posts: 80
Registered: ‎07-04-2013

Re: Slow speed - line resistance

Quote from: chrispurvey
I have checked for updates on your fault this afternoon and our suppliers have informed me that the engineer that visited the fault near your property has found a fault on the local network.
This will now have to be assigned to a local network engineer to work on which will hopefully be tomorrow.
Sorry for the delay.

Hi Chris are you able to update please?