Slow speed - line resistance

[#1]

No problem, thanks for understanding that and cheers for your patience

[#2]

Let's hope it all gets fixed today.

[#3]

@ Adam Walker - Glad we got fault identified and dealt with
@ Anotherone - Here here! Thanks also to you for your help and patience

[#4]

Quote from: _Adam_Walker_

We're not compensated by our suppliers for downtime

That's irrelevant. If he's entitled to compensation he should get it. If you can't then clain from your suppliers that's your problem, not his.

Quote from: _Adam_Walker_

but it looks like this hasn't been broached with us since between a fault raised towards the end of February and 25/4/13.

That is totally relevant - if you don't know about the problems you can't be expected to pay compensation for that period.

[#5]

Quote from: _Adam_Walker_

@loftybloke FYI I've just checked the fault and can see a note has been added to show that a fault between the DP and exchange (ie outside of your premises) has been identified and should be worked on today. Adam

Is there any update on the work done today?
Thanks

[#6]

There's still no dialtone on the phone handset so I suspect the work yesterday wasn't successful?

[#7]

I'm getting this chased up, due to engineering resource no engineer was sent to rectify the fault.
I'll update you as soon as I can.

[#8]

OK thanks

[#9]

There's an engineer currently working on this, so I'd be hopeful that this is resolved today.

[#10]

I have checked for updates on your fault this afternoon and our suppliers have informed me that the engineer that visited the fault near your property has found a fault on the local network.
This will now have to be assigned to a local network engineer to work on which will hopefully be tomorrow.
Sorry for the delay.

[#11]

Thanks for the update

[#12]

Broadband speed has dropped to around 2.87 according to btwholesale speedtest.
Is there a reason it has become so bad all of a sudden?

[#13]

Because you have a High Resistance joint somewhere this will have a significant and variable and unpredictable impact on the broadband. It's the full DSL stats from the modem/router one really needs to look at to get a better idea of what is happening, but as you didn't post any earlier in the thread it won't be possible to do a comparison.

[#14]

Thanks. I'll just sit tight till its resolved then

[#15]

Quote from: chrispurvey

I have checked for updates on your fault this afternoon and our suppliers have informed me that the engineer that visited the fault near your property has found a fault on the local network. This will now have to be assigned to a local network engineer to work on which will hopefully be tomorrow. Sorry for the delay.

Hi Chris are you able to update please?