Slow speed - line resistance
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Re: Slow speed - line resistance
01-05-2013 1:48 PM
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Re: Slow speed - line resistance
01-05-2013 2:11 PM
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Re: Slow speed - line resistance
01-05-2013 2:22 PM
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@ Anotherone - Here here! Thanks also to you for your help and patience
Re: Slow speed - line resistance
01-05-2013 3:04 PM
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Quote from: _Adam_Walker_ We're not compensated by our suppliers for downtime
That's irrelevant. If he's entitled to compensation he should get it. If you can't then clain from your suppliers that's your problem, not his.
Quote from: _Adam_Walker_ but it looks like this hasn't been broached with us since between a fault raised towards the end of February and 25/4/13.
That is totally relevant - if you don't know about the problems you can't be expected to pay compensation for that period.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speed - line resistance
01-05-2013 9:01 PM
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Quote from: _Adam_Walker_ @loftybloke
FYI I've just checked the fault and can see a note has been added to show that a fault between the DP and exchange (ie outside of your premises) has been identified and should be worked on today.
Adam
Is there any update on the work done today?
Thanks
Re: Slow speed - line resistance
02-05-2013 7:26 AM
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Re: Slow speed - line resistance
02-05-2013 11:01 AM
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I'll update you as soon as I can.
Re: Slow speed - line resistance
02-05-2013 11:28 AM
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Re: Slow speed - line resistance
02-05-2013 11:42 AM
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Re: Slow speed - line resistance
02-05-2013 4:08 PM
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This will now have to be assigned to a local network engineer to work on which will hopefully be tomorrow.
Sorry for the delay.
Re: Slow speed - line resistance
02-05-2013 4:53 PM
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Re: Slow speed - line resistance
02-05-2013 7:41 PM
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Is there a reason it has become so bad all of a sudden?
Re: Slow speed - line resistance
02-05-2013 8:47 PM
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Re: Slow speed - line resistance
02-05-2013 8:59 PM
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Re: Slow speed - line resistance
03-05-2013 5:46 PM
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Quote from: chrispurvey I have checked for updates on your fault this afternoon and our suppliers have informed me that the engineer that visited the fault near your property has found a fault on the local network.
This will now have to be assigned to a local network engineer to work on which will hopefully be tomorrow.
Sorry for the delay.
Hi Chris are you able to update please?
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- Re: Slow speed - line resistance