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Slow intertnet possible to do with the exchange
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Slow intertnet possible to do with the exchange
02-06-2012 5:28 PM
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my internet has been quite slow again lately looking at the exchange stats (NDRAM) it shows amber and that I need to contact support if there isn't ETA fix time and there isn't who do I get in contact with?
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Re: Slow intertnet possible to do with the exchange
02-06-2012 5:31 PM
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i did afew speed test about 20mins ago and mine is rather slow also ... not sure if its related or not was going to give it afew hours first tho
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Re: Slow intertnet possible to do with the exchange
06-06-2012 1:29 PM
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Do you guys need any assistance?
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Re: Slow intertnet possible to do with the exchange
07-06-2012 8:52 PM
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Quote from: Dwivvc my internet has been quite slow again lately looking at the exchange stats (NDRAM) it shows amber and that I need to contact support if there isn't ETA fix time and there isn't who do I get in contact with?
I'd run some BT speedtests (Diagnostic) and post the results (run 3 tests at different times). If things are particularly slow, you could probably raise a fault and request Plusnet to hassle BTw because it down to BTw to do it (when they please)
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Re: Slow intertnet possible to do with the exchange
07-06-2012 9:53 PM
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Quote from: Dwivvc my internet has been quite slow again lately looking at the exchange stats (NDRAM) it shows amber and that I need to contact support if there isn't ETA fix time and there isn't who do I get in contact with?
I'm on NDWES (Westgate). I was one of the unlucky ones because the virtual pathways were congested and the status was red but only affected a few people. The problem started a few days before christmas 2011, but BT put a ETA fix date of September 2012. What was happening at peak times and during school holidays and weekends, my throughput speeds dropped to around 0.6mb, and lower to the point I lost browsing. There wasn't anything wrong with my line, as i had a stable connection, maximum sync and in the middle of the night my speeds were backup to 7Mb again.
After about 3 months of reporting the problem to plusnet staff, only the first guy who bothered to read the test results properly could see the line was fine, and it was a congestion problem else where. Unfortuneately everybody else after that kept treating it as a line fault, in which I repeatedly told them it wasn't which drove me mad. In the end I got absolutely no where with plusnet staff, who were advising me to call out an openreach engineer to test my line, which had no fault on it which meant I would have had to pay the call out charge. So I gave up with Plusnet staff and went to see my MP.
My MP Roger Gale, had a meeting with some big wig from BT to complain about the problem and also the FTTC situation. I didn't hear the outcome of the meeting, but they seem to of fixed my congestion problem soon after in April, and also deleted/hid the ETA FIX date of September 2012.
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