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Slow internet

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Grafter
Posts: 47
Registered: ‎18-09-2014

Re: Slow internet

internet light on router is not solid .

internet just temporarily went offline
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Grafter
Posts: 47
Registered: ‎18-09-2014

Re: Slow internet

3 minutes to download 9 MB
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Community Veteran
Posts: 26,786
Thanks: 988
Fixes: 10
Registered: ‎10-04-2007

Re: Slow internet

If you want faster speeds you might have to consider moving to somewhere nearer the exchange!
Have you checked your local council's BDUK plans to see if there is anything in the pipeline?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Superuser
Superuser
Posts: 15,507
Thanks: 6,159
Fixes: 41
Registered: ‎22-08-2007

Re: Slow internet

Please post router log and router stats.
You may have a connectivity stability issue (CRT what shows on the radius log please) however (and whatever you might think / wish) short of picking up your home and relocating it closer to the exchange, you are not goIng to get faster on ADSL.  End of!  You are limited by the laws of physics.
Which light is flashing on the router?  Read the router guide, it is most likely this indicates data being sent / received.
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Grafter
Posts: 47
Registered: ‎18-09-2014

Re: Slow internet

two different arguments . who to believe .
I will post a graph soon once i find out how to .
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Grafter
Posts: 47
Registered: ‎18-09-2014

Re: Slow internet

Info Sep 24 12:06:02 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)

Info Sep 24 12:05:53 LOGIN User zekemoore tried to login on [HTTP] (from 192.168.1.64)

Error Sep 24 12:05:11 FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: 91.119.220.7 Dst ip: 212.159.51.110 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error Sep 24 11:59:12 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 91.119.220.7 Dst ip: 212.159.51.110 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error Sep 24 11:56:35 FIREWALL icmp check (1 of 2): Protocol: ICMP Src ip: 220.233.93.167 Dst ip: 212.159.51.110 Type: Destination Unreachable Code: Communication Administratively Prohibited

Info Sep 24 11:56:35 SNTP Synchronised again to server: 212.159.13.50

Error Sep 24 11:48:43 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 183.99.23.17 Dst ip: 212.159.51.110 Type: Destination Unreachable Code: Host Unreacheable

Info Sep 24 11:47:35 CONFIGURATION saved by TR69

Error Sep 24 11:46:57 FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: 50.97.159.158 Dst ip: 212.159.51.110 Type: Destination Unreachable Code: Communication with Destination Host is Administratively Prohibited

Warning Sep 24 11:46:54 PPP link up (Internet) [212.159.51.110]

Info Sep 24 11:46:54 FIREWALL event (1 of 2): deleted rules

Info Sep 24 11:46:54 PPP CHAP Receive success (Internet)

Info Sep 24 11:46:54 PPP CHAP Receive challenge from rhost JUNOS (Internet)

Info Sep 24 11:46:53 PPP CHAP Receive challenge from rhost bras-red7.dy (Internet)

Info Sep 24 11:46:42 xDSL linestate up (ITU-T G.992.3; downstream: 1987 kbit/s, upstream: 444 kbit/s; output Power Down: 16.7 dBm, Up: 12.6 dBm; line Attenuation Down: 69.5 dB, Up: 43.6 dB; snr Margin Down: 6.3 dB, Up: 9.6 dB)

Warning Sep 24 11:46:37 PPP link down (Internet) [146.200.83.56]

Info Sep 24 11:46:16 xDSL linestate down

Info Sep 24 11:45:55 FIREWALL event (1 of 1): modified rules

Info Sep 24 11:45:55 FIREWALL event (1 of 1): created rules

Info Sep 24 11:45:55 xDSL linestate down

Error Sep 24 11:42:39 FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: 91.119.220.7 Dst ip: 146.200.83.56 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error Sep 24 11:41:22 FIREWALL icmp check (1 of 3): Protocol: ICMP Src ip: 151.24.106.99 Dst ip: 146.200.83.56 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error Sep 24 11:39:28 FIREWALL icmp check (1 of 4): Protocol: ICMP Src ip: 151.24.106.99 Dst ip: 146.200.83.56 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error Sep 24 11:37:21 FIREWALL icmp check (1 of 2): Protocol: ICMP Src ip: 220.233.93.167 Dst ip: 146.200.83.56 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error Sep 24 11:34:43 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 91.119.220.7 Dst ip: 146.200.83.56 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error Sep 24 11:33:03 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 2.40.150.226 Dst ip: 146.200.83.56 Type: Destination Unreachable Code: Communication Administratively Prohibited

Error Sep 24 11:29:58 FIREWALL icmp check (1 of 2): Protocol: ICMP Src ip: 91.119.220.7 Dst ip: 146.200.83.56 Type: Destination Unreachable Code: Communication Administratively Prohibited
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Grafter
Posts: 47
Registered: ‎18-09-2014

Re: Slow internet

Connection Information
Link Status: IPv4 connected
IPv6 disconnected
Uptime: 0 days, 0:21:07
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Superuser
Superuser
Posts: 15,507
Thanks: 6,159
Fixes: 41
Registered: ‎22-08-2007

Re: Slow internet

Different?  What?  Where?
There is a big difference between speed and stability.
Stability is how long it remains connected - above you suggested you had experienced a disconnection, hence the request for stats and logs (not graphs).
Your stats indicate the link is running as fast as Physics can perform with ADSL technology on your line. To go faster you need to change the technolog (FTTC) or shorten the distance between your home and your exchange. Given the reported length of your line (69.5dB) your line speed is unreasonay GOOD!
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Superuser
Superuser
Posts: 15,507
Thanks: 6,159
Fixes: 41
Registered: ‎22-08-2007

Re: Slow internet

Update: You posted the PPP session summary details not the full dsl stats. Look at the speed issues thread, otherwise when I can get onto my computer I'll post a link.
The xdsl session dropped for no reason apparent in the logs. What version of firmware are you on?
@CRT can you please share radius report and error history?  It might be necessary to slow this line down (raise SNRM) to improve stability as this line is running far too fast for the reported attenuation. Is there aluminium in this circuit?  Are there alternate e-side truncs with a better attenuation?
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Grafter
Posts: 47
Registered: ‎18-09-2014

Re: Slow internet

Link Information
Uptime: 0 days, 0:05:00
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 444 / 1,767
Data Transferred (Sent/Received) [MB/MB]: 3.67 / 33.77
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 43.5 / 71.0
SN Margin (Up/Down) [dB]: 10.7 / 6.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 5 / 0
FEC Errors (Up/Down): 0 / 253
CRC Errors (Up/Down): 0 / 6
HEC Errors (Up/Down): 0 / 17








im not sure about what firmware version i am using
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Grafter
Posts: 248
Thanks: 1
Registered: ‎23-10-2013

Re: Slow internet

<img src="http://community.plus.net/visualradius/generated/image14115584156848.png"/>
The few connection drops recently are just me testing the connection.
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Grafter
Posts: 47
Registered: ‎18-09-2014

Re: Slow internet

what were your findigs
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Community Veteran
Posts: 26,786
Thanks: 988
Fixes: 10
Registered: ‎10-04-2007

Re: Slow internet

Quote from: Zekemoore
Bandwidth (Up/Down) [kbps/kbps]: 444 / 1,767

That means that your IP profile is 1558 which is rounded down to a Plusnet current line speed of 1500. This is the maximum physically possible for your current sync speed. In practice, down hill with a tail wind, you'd expect to get up to about 1400 maximum due to the overheads. That is up to 175k bytes per second. So the 150KB/s you are getting on bittorrent is pretty good - especially if you haven't set any upload speed limits in bittorrent.
Sync speed decreases as attenuation increases and attenuation increases with distance from the exchange. http://www.kitz.co.uk/adsl/max_speed_calc.php is a pretty good indicator of the speeds you should expect. It doesn't give predictions above 67db for which it says 1632kbps. For 66db it says 1728 - around 100kbps drop per extra db. So for your 71db it would suggest a sync of around 1200. You are doing far, far better than would be predicted by this tool.
Here's the results from another well respected source: http://www.coolwebhome.co.uk/calc/index.php?param=RG4gMTc2NyBEbiA3MSBEbiA2LjMgRG4gMQ==#res That would suggest your speeds are right for your line.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 47
Registered: ‎18-09-2014

Re: Slow internet

youre a tech guy ..
There's no way you're going to convince me that 150kB/s is good .
people dont understand how annoying this is until they're in this position .
If there;s nothing that can be done i'll just have to leave plusnet for a different ISP who provide better speeds
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Community Veteran
Posts: 6,340
Thanks: 92
Fixes: 4
Registered: ‎08-01-2008

Re: Slow internet

It might be worth checking what BT say your line should be capable of (in case the attenuation is higher than it should be as the assumption is currently that you're a long way from your telephone exchange).  What result does this give:? https://www.btwholesale.com/includes/adsl/main.html
Changing ISPs cannot (significantly) improve slow speed caused solely be a long line, the only alternative would be to use a service that is not delivered via the phone line (Virgin Cable if available, 3G/4G if local coverage is good enough and cost effective for your usage, satellite based or other alternative technologies).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.