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Slow internet on peak hours

josemaria
Dabbler
Posts: 14
Registered: ‎26-10-2018

Re: Slow internet on peak hours

I will try to get another router but I do not have anyone at hand.

 

Thanks for the check up.

josemaria
Dabbler
Posts: 14
Registered: ‎26-10-2018

Re: Slow internet on peak hours

Is this still true?

Traffic Prioritisation is not applied to Unlimited, Unlimited Fibre or Unlimited Fibre Extra.

Because I have Unlimited but I have a strong feeling that some Prioritisation is in place because I have seen behaviours which are compatible with it.

josemaria
Dabbler
Posts: 14
Registered: ‎26-10-2018

Re: Slow internet on peak hours

I have tested again just now, 8:10 Sunday morning, off peak I guess :rolleyes:

 

Down  Up     Latency
14.23   0.59   163.38
16.09   0.66   164
14.20   0.67   159

Download speedachieved during the test was - 14.2 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.78 Mbps

Upload speed achieved during the test was - 0.67Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

 

And this are the router stats. I am concern about the error and loss figures, are they not a bit alarming?  

 

Link Information

Uptime:	0 days, 17:53:21

DSL Type:	ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]:	828 / 16,752

Data Transferred (Sent/Received) [GB/GB]:	2.00 / 5.08

Output Power (Up/Down) [dBm]:	12.2 / 20.9

Line Attenuation (Up/Down) [dB]:	14.2 / 27.5

SN Margin (Up/Down) [dB]:	7.8 / 6.1

System Vendor ID (Local/Remote):	TMMB / ----

Chipset Vendor ID (Local/Remote):	BDCM / TSTC

Loss of Framing (Local/Remote):	8 / 0

Loss of Signal (Local/Remote):	1 / 0

Loss of Power (Local/Remote):	0 / 0

Loss of Link (Remote):	-

Error Seconds (Local/Remote):	437 / 0

FEC Errors (Up/Down):	15,069 / 139,971

CRC Errors (Up/Down):	17 / 266

HEC Errors (Up/Down):	6 / 5,852 

 

 

 

jab1
Hero
Posts: 3,443
Thanks: 1,152
Fixes: 22
Registered: ‎24-02-2012

Re: Slow internet on peak hours

@josemaria Thanks for a definite off-peak test.:smiley:

The BT tests show things are roughly where they should be - the upload looks a bit low, but I've always found that to be the case whenever I've run the test, so to be honest I wouldn't place much reliance on it.

Out of curiousity, where do you get the block of figures headed Down, Up, Latency? Because the middle 'Down' of 16.09 looks suspicious.

With regard to the error figures, as I have said, sorry, can't really comment because I don't know enough, but based on comments I had when experiencing connection issues, I would get them checked.

Any luck with a second router?

John
josemaria
Dabbler
Posts: 14
Registered: ‎26-10-2018

Re: Slow internet on peak hours

I will try to get another router to test.

I get those up down latency running the BT speed test 3 times myself.

Thanks for you help.
jab1
Hero
Posts: 3,443
Thanks: 1,152
Fixes: 22
Registered: ‎24-02-2012

Re: Slow internet on peak hours

OK, that explains the figures, but the one I mentioned is a 'rogue'.

John
Community Gaffer
Community Gaffer
Posts: 5,126
Thanks: 1,352
Fixes: 246
Registered: ‎25-03-2015

Re: Slow internet on peak hours


@josemaria wrote:

Is this still true?

Traffic Prioritisation is not applied to Unlimited, Unlimited Fibre or Unlimited Fibre Extra.

Because I have Unlimited but I have a strong feeling that some Prioritisation is in place because I have seen behaviours which are compatible with it.


This is still true.

 

I've pushed the fault report back to our suppliers for further investigation, although I imagine at this point they'll likely come back asking us to book an engineer visit. We'll keep you updated via the ticket on the account regarding this.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
josemaria
Dabbler
Posts: 14
Registered: ‎26-10-2018

Re: Slow internet on peak hours

Great, thanks