Slow internet on peak hours

[#1]

I will try to get another router but I do not have anyone at hand.

Thanks for the check up.

[#2]

Is this still true?

Traffic Prioritisation is not applied to Unlimited, Unlimited Fibre or Unlimited Fibre Extra.

Because I have Unlimited but I have a strong feeling that some Prioritisation is in place because I have seen behaviours which are compatible with it.

[#3]

I have tested again just now, 8:10 Sunday morning, off peak I guess 

Down  Up     Latency
14.23   0.59   163.38
16.09   0.66   164
14.20   0.67   159

Download speedachieved during the test was - 14.2 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.78 Mbps

Upload speed achieved during the test was - 0.67Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

And this are the router stats. I am concern about the error and loss figures, are they not a bit alarming?  

Link Information

Uptime:	0 days, 17:53:21

DSL Type:	ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]:	828 / 16,752

Data Transferred (Sent/Received) [GB/GB]:	2.00 / 5.08

Output Power (Up/Down) [dBm]:	12.2 / 20.9

Line Attenuation (Up/Down) [dB]:	14.2 / 27.5

SN Margin (Up/Down) [dB]:	7.8 / 6.1

System Vendor ID (Local/Remote):	TMMB / ----

Chipset Vendor ID (Local/Remote):	BDCM / TSTC

Loss of Framing (Local/Remote):	8 / 0

Loss of Signal (Local/Remote):	1 / 0

Loss of Power (Local/Remote):	0 / 0

Loss of Link (Remote):	-

Error Seconds (Local/Remote):	437 / 0

FEC Errors (Up/Down):	15,069 / 139,971

CRC Errors (Up/Down):	17 / 266

HEC Errors (Up/Down):	6 / 5,852 

[#4]

@josemaria Thanks for a definite off-peak test.

The BT tests show things are roughly where they should be - the upload looks a bit low, but I've always found that to be the case whenever I've run the test, so to be honest I wouldn't place much reliance on it.

Out of curiousity, where do you get the block of figures headed Down, Up, Latency? Because the middle 'Down' of 16.09 looks suspicious.

With regard to the error figures, as I have said, sorry, can't really comment because I don't know enough, but based on comments I had when experiencing connection issues, I would get them checked.

Any luck with a second router?

[#5]

I will try to get another router to test.

I get those up down latency running the BT speed test 3 times myself.

Thanks for you help.

[#6]

OK, that explains the figures, but the one I mentioned is a 'rogue'.

[#7]

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@josemaria wrote:

Is this still true?

Traffic Prioritisation is not applied to Unlimited, Unlimited Fibre or Unlimited Fibre Extra.

Because I have Unlimited but I have a strong feeling that some Prioritisation is in place because I have seen behaviours which are compatible with it.

---

This is still true.

I've pushed the fault report back to our suppliers for further investigation, although I imagine at this point they'll likely come back asking us to book an engineer visit. We'll keep you updated via the ticket on the account regarding this.

[#8]

Great, thanks