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Slow download speed

Posts: 10
Registered: ‎22-01-2013

Slow download speed

Hello everyone
Please could you help with my recent slow down in downloading speed. It's dropped from around 3.6Mb to around 1.8Mb. Below is the information that you might find useful. Many thanks.
Current line speed:
Estimated line speed:
    2.5Mb (This may vary between 2Mb and 5.5Mb) - Checked on 2014-07-07 19:09:54
Current line speed:
    3.6 Mb
Router stats:
Datarate (Kbps) 4128Kb (Down) 768Kb (Up)
Noise margin 6 (Down) 10 (Up)
Attenuation (dB) 43 (Down) 28 (Up)
Result of a BT speed test:
Best Effort Test:
Download speed achieved during the test was 1.57 Mbps
For your connection, the acceptable range of speed is 1.2 Mbps-4Mbps
IP Profile for your line is 3.64 Mbps
Upstream Test:
Upload speed achieved during the test was 0.65 Mbps
Upstream Rate IP profile on your line is 0.83 Mbps
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow download speed

I've just taken a look at your line and can't see anything obvious that would be causing you an issue.
In the first instance, I'd try connecting an alternative microfilter and into your Test Socket. If you could do that and post back with your line stats, that'll give us a bit more information to work with.
Chris Pettitt
Cloud Environments Engineer