I've recently had a line fault which took over a week to resolve . The fault was down to one leg being dis due to corrosion.
Since this was resolved on Tuesday, I'm struggling with download speed ( 250k D/L)
I live some distance from the exchange but for the past 18 months have pretty much have had D/L's of around 2mb to 2.5mb , and U/L of around 0.3mb to 0.4mb, which is actually beyond my expectation bearing in mind my rural location.
However since the line fault was fixed my D/L is a maximum 0.25mb U/L is averaging around 0.4mb, and pinging the speedtest website at around 40m/s
When I looked last night the D/L SNR was around 9 and the U/L SNR was around 14
I am assuming I need my profile resetting. How do I go about requesting this ?
I've listened to the line, and their is no noise on the line, post fix by the openreach engineer.
any advice would be greatly appreciated.
Tony Else
