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Slow broadband getting slower day by day

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Newbie
Posts: 1
Registered: ‎04-12-2013

Slow broadband getting slower day by day

My Plusnet broadband has never been fast although there is the capability for it on my line.  I noticed a drastic speed drop from BT to Plusnet and it's never got any better.  Now the speeds are not even getting over 1mb and often there is no signal at all on the router.
How soon can I leave?
Angry
2 REPLIES 2
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Slow broadband getting slower day by day

We'd much prefer to fix the problems than lose you as a customer, however I can't see that you've reported this through to us at all?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Slow broadband getting slower day by day

Although I've just quickly checked your line and the router is connecting through to the exchange at 23768 giving your line a profile of 20900.
The line also looks very stable.
Are the speeds using a wired or wireless connection, if wireless do you get the same issues if you try using an ethernet cable?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.