Slow broadband for past week.

[#1]

The past week my broadband has been incredibly temperamental, originally I thought it was an issue with my Ethernet cable, but Wireless devices are also experiencing issues.
The connection is fine for periods and I have no trouble loading up webpages, streaming and downloading.  However more often then not I will have connectivity issues and a webpage will not load, it feels like the speed drops right off, despite the router saying I am connected.
Is it possible to request a line check of some sort, to see if the guys on your end can identify any problems with the router or if there is an issue in my area?

[#2]

If a line check is not possible, can anyone provide any solutions?

[#3]

Have you followed any of the self help checks? http://www.plus.net/help/broadband/ Reset the router? What about the router stats?

[#4]

Hi drenai,
Diagnostic tests are all passing so I'd just go ahead and report a fault: http://faults.plus.net

[#5]

Here are my router stats if it can help anyone:
Uptime: 0 days, 9:51:15
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.276 / 7.673
Data Transferred (Sent/Received) [GB/GB]: 5,54 / 58,19
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 22,3 / 39,0
SN Margin (Up/Down) [dB]: 7,5 / 4,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 36 / 0
Loss of Signal (Local/Remote): 15 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 62.288 / 3
FEC Errors (Up/Down): 0 / 177.784
CRC Errors (Up/Down): 212 / 570
HEC Errors (Up/Down): 139 / 13.690

[#6]

Hi there, what I would need you to do is to raise this as a fault using the link  http://faults.plus.net.
I have checked the connection and this is currently showing that there are a few drops in the connection. To be able to accurately diagnose this our faults team need to look at this for you.

[#7]

I've worked myself through the fault list till I got to the router part. I originally presumed this may be the issue because it has been loud and making very audible sounds recently, I did however think nothing of this at first because it did still work - to some extent.
How would I go about ordering a replacement official Plusnet router?

[#8]

If you call us we can look at getting a new router ordered at the cost of £6.99 postage and packaging.

[#9]

Brilliant, I will do just that. Thank you very much.