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Slow broadband and occasional drops

Mjan
Grafter
Posts: 32
Thanks: 14
Registered: ‎25-03-2019

Re: Slow broadband and occasional drops

Just got told by Plusnet that my problem has been resolved.
This is my router report 10 minutes ago:



Home
Basic Settings
Advanced Settings
Helpdesk

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:42:42
7 - Data rate: 1235/6655
8 - Maximum data rate: 1236/20892
9 - Noise margin: 6.1/25.7
10 - Line attenuation: 8.1/17.0
12 - Data sent/received: 10.8M/45.4M

Speed is still bellow what I was getting before. Used to get between 13 and 16 Mbps and now doesn't go over 6.
I'll keep on monitoring the line to see if it improves in the next few days.

Thanks all for assistance and advice to date Smiley
jab1
Hero
Posts: 3,143
Thanks: 999
Fixes: 19
Registered: ‎24-02-2012

Re: Slow broadband and occasional drops

Simple answer to that Plusnet claim, @Mjan is - RUBBISH. Your stats are no better than those provided yesterday. Go back and ask them to recheck.

@MatthewWheeler - can you help?

John
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 746
Fixes: 284
Registered: ‎01-01-2012

Re: Slow broadband and occasional drops

Thanks for getting back to us @Mjan.

As per what @jab1 has said I'm not 100% convinced that the issue is resolved but I've lifted the banding on the line which should help increase the speeds.

Can you monitor it over the next couple of days to see if the drops continue?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mjan
Grafter
Posts: 32
Thanks: 14
Registered: ‎25-03-2019

Re: Slow broadband and occasional drops

Of course, I'll keep in touch over the next few days. Thanks again.
Superuser
Superuser
Posts: 14,643
Thanks: 5,663
Fixes: 32
Registered: ‎22-08-2007

Re: Slow broadband and occasional drops

Can you please post your router stats again - they are the litmus test of what’s really happening on your line. You are looking for the DS noise margin to be circa 6dB.
Mjan
Grafter
Posts: 32
Thanks: 14
Registered: ‎25-03-2019

Re: Slow broadband and occasional drops

@Townman, sorry just got home from work. Here's the router stats just done now:
Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 10:39:21
7 - Data rate: 1243/19263
8 - Maximum data rate: 1252/19428
9 - Noise margin: 6.6/6.1
10 - Line attenuation: 8.2/17.0
12 - Data sent/received: 85.1M/1.3G


Just done a WiFi Speedtest and I got 16 down and 1.1 up. That's the speeds I was getting before the problems.

I'll keep on monitoring for a few days even though I'm working most evenings.
jab1
Hero
Posts: 3,143
Thanks: 999
Fixes: 19
Registered: ‎24-02-2012

Re: Slow broadband and occasional drops

@Mjan Much better!:smiley: .We MAY have cracked it!

@Townman Sorry for jumping in, :wink:

John
Superuser
Superuser
Posts: 14,643
Thanks: 5,663
Fixes: 32
Registered: ‎22-08-2007

Re: Slow broadband and occasional drops

Mjan
Grafter
Posts: 32
Thanks: 14
Registered: ‎25-03-2019

Re: Slow broadband and occasional drops

Back home from work...
I forgot to post these earlier. The first one from Thursday afternoon and the second one just now:

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 1 days 01:17:42
7 - Data rate: 1243/19263
8 - Maximum data rate: 1248/19408
9 - Noise margin: 6.7/6.1
10 - Line attenuation: 8.2/17.0
12 - Data sent/received: 177.6M/2.9G

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 1 days 11:15:52
7 - Data rate: 1243/19263
8 - Maximum data rate: 1248/19460
9 - Noise margin: 6.6/6.2
10 - Line attenuation: 8.2/17.0
12 - Data sent/received: 463.4M/2.4G

Speedtests continue to provide good results, 15 down 1 up

Seems to be ok for now unless anyone can spot anything I missed on the stats.

Highlighted
jab1
Hero
Posts: 3,143
Thanks: 999
Fixes: 19
Registered: ‎24-02-2012

Re: Slow broadband and occasional drops

@Mjan Still looking good - but keeo your eyes on it!:smiley:

John
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 746
Fixes: 284
Registered: ‎01-01-2012

Re: Slow broadband and occasional drops

That's certainly looking better!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mjan
Grafter
Posts: 32
Thanks: 14
Registered: ‎25-03-2019

Re: Slow broadband and occasional drops

Hi again,

Didn't want to just go and not thank everyone for their help.
Everything has been ok so far, here's the latest router stats:

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 3 days 00:43:11
7 - Data rate: 1255/21199
8 - Maximum data rate: 1260/21132
9 - Noise margin: 5.8/3.0
10 - Line attenuation: 8.2/17.5
12 - Data sent/received: 737.1M/1.1G

Speeds have also been decent.

So thanks again everyone and until next time Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 406
Thanks: 82
Fixes: 15
Registered: ‎25-09-2018

Re: Slow broadband and occasional drops

No problem @Mjan

 

Let us know if you ever need anything else. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
Mjan
Grafter
Posts: 32
Thanks: 14
Registered: ‎25-03-2019

Re: Slow broadband and occasional drops

Hey guys, I'm back again.

Everything seemed to be going well and the speeds have been good but, today, I got disconnected from the internet at least 4 times, so far.

Here's the latest router report if anyone can see any issues:


Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:01:23
7 - Data rate: 1259/21599
8 - Maximum data rate: 1260/21560
9 - Noise margin: 6.3/3.1
10 - Line attenuation: 8.3/17.0
12 - Data sent/received: 1.8M/25.7M

This was taken 5 mins ago after the latest disconnection. The speeds seem to be ok when I test but online gaming has been a little glitchy.

Thanks for any help Smiley
Mjan
Grafter
Posts: 32
Thanks: 14
Registered: ‎25-03-2019

Re: Slow broadband and occasional drops

Just to update my post from last night, this morning, my internet has disconnected another 3 to 4 times so far.
Could you do a quick test on my line to check if there's any problems, please?