Slow broadband and occasional drops
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- Re: Slow broadband and occasional drops
Re: Slow broadband and occasional drops
26-06-2019 1:02 PM - edited 26-06-2019 1:04 PM
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This is my router report 10 minutes ago:
Home
Basic Settings
Advanced Settings
Helpdesk
Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:42:42
7 - Data rate: 1235/6655
8 - Maximum data rate: 1236/20892
9 - Noise margin: 6.1/25.7
10 - Line attenuation: 8.1/17.0
12 - Data sent/received: 10.8M/45.4M
Speed is still bellow what I was getting before. Used to get between 13 and 16 Mbps and now doesn't go over 6.
I'll keep on monitoring the line to see if it improves in the next few days.
Thanks all for assistance and advice to date
Re: Slow broadband and occasional drops
26-06-2019 1:16 PM
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Simple answer to that Plusnet claim, @Mjan is - RUBBISH. Your stats are no better than those provided yesterday. Go back and ask them to recheck.
@MatthewWheeler - can you help?
Re: Slow broadband and occasional drops
26-06-2019 2:00 PM
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Re: Slow broadband and occasional drops
26-06-2019 2:14 PM
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Re: Slow broadband and occasional drops
26-06-2019 5:55 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow broadband and occasional drops
27-06-2019 12:41 AM
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Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 10:39:21
7 - Data rate: 1243/19263
8 - Maximum data rate: 1252/19428
9 - Noise margin: 6.6/6.1
10 - Line attenuation: 8.2/17.0
12 - Data sent/received: 85.1M/1.3G
Just done a WiFi Speedtest and I got 16 down and 1.1 up. That's the speeds I was getting before the problems.
I'll keep on monitoring for a few days even though I'm working most evenings.
Re: Slow broadband and occasional drops
27-06-2019 6:47 AM
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Re: Slow broadband and occasional drops
27-06-2019 8:37 AM
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@jab1 - Anyone can join the party!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow broadband and occasional drops
28-06-2019 1:16 AM
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I forgot to post these earlier. The first one from Thursday afternoon and the second one just now:
Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 1 days 01:17:42
7 - Data rate: 1243/19263
8 - Maximum data rate: 1248/19408
9 - Noise margin: 6.7/6.1
10 - Line attenuation: 8.2/17.0
12 - Data sent/received: 177.6M/2.9G
Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 1 days 11:15:52
7 - Data rate: 1243/19263
8 - Maximum data rate: 1248/19460
9 - Noise margin: 6.6/6.2
10 - Line attenuation: 8.2/17.0
12 - Data sent/received: 463.4M/2.4G
Speedtests continue to provide good results, 15 down 1 up
Seems to be ok for now unless anyone can spot anything I missed on the stats.
Re: Slow broadband and occasional drops
28-06-2019 7:35 AM
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@Mjan Still looking good - but keeo your eyes on it!
Re: Slow broadband and occasional drops
28-06-2019 9:55 AM
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Re: Slow broadband and occasional drops
03-07-2019 7:42 AM
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Didn't want to just go and not thank everyone for their help.
Everything has been ok so far, here's the latest router stats:
Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 3 days 00:43:11
7 - Data rate: 1255/21199
8 - Maximum data rate: 1260/21132
9 - Noise margin: 5.8/3.0
10 - Line attenuation: 8.2/17.5
12 - Data sent/received: 737.1M/1.1G
Speeds have also been decent.
So thanks again everyone and until next time
Re: Slow broadband and occasional drops
03-07-2019 10:45 AM
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Re: Slow broadband and occasional drops
24-07-2019 10:24 PM
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Everything seemed to be going well and the speeds have been good but, today, I got disconnected from the internet at least 4 times, so far.
Here's the latest router report if anyone can see any issues:
Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7183061B004860
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:01:23
7 - Data rate: 1259/21599
8 - Maximum data rate: 1260/21560
9 - Noise margin: 6.3/3.1
10 - Line attenuation: 8.3/17.0
12 - Data sent/received: 1.8M/25.7M
This was taken 5 mins ago after the latest disconnection. The speeds seem to be ok when I test but online gaming has been a little glitchy.
Thanks for any help
Re: Slow broadband and occasional drops
25-07-2019 10:51 AM
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Could you do a quick test on my line to check if there's any problems, please?
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