Slow broadband. Again.
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- Re: Slow broadband. Again.
Slow broadband. Again.
17-02-2011 6:01 PM
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Re: Slow broadband. Again.
17-02-2011 6:41 PM
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Without knowing what area you are in, It's hard to say if there are any outside issues affecting your service. However, if you check http://usertools.plus.net/exchanges/ and pop in your telephone number, you'll be able to see if there any MSO's listed at the moment.
Also if you're able to carry out some speedtests at http://speedtester.bt.com we'll be able to see this information once we get the issue raised to the faults team, should we need to.
As you can imagine, with the volume of calls there are, our CSC agents are always trying to find links between calls, It's not always the case, and we don't always pick up on it straight away. This might be why you were mislead or had some confusion.
Do you notice if you lose connectivity at all? or is it just a case of the connection being slow?
The more information you are able to provide, the quicker we'll be able to find where the problem is.
I hope this helps,
Regards,
Matt
Re: Slow broadband. Again.
18-02-2011 10:48 AM
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The broadband speed returned to normal about 30 minutes after posting on the forum and then was actually too slow to use and I gave up (I didn't have the patience to wait 5 minutes for the forum page to load). It has been fine all morning and is now running slow again. I have checked the exchange page and it says all is fine. I tried the speed tester, but nothing was happening still after 3 minutes, so I gave up - should it take this long?
There has been no loss of connectivity - just unbelievably slow. I work from home using web based software, so this is not acceptable. How can get ths resolved as quickly as possible, without filling forms that suggest I try another router? Thanks
Re: Slow broadband. Again.
18-02-2011 11:28 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow broadband. Again.
18-02-2011 12:09 PM
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1 <1 ms 1 ms <1 ms 192.168.2.1
2 32 ms 28 ms 26 ms lo0-central2.ptn-ag01.plus.net [195.166.128.203]
3 111 ms 201 ms 228 ms gi2-11-121.ptn-gw01.plus.net [84.92.3.145]
4 34 ms 32 ms 33 ms po6.thn-gw1.plus.net [212.159.1.136]
5 33 ms 34 ms 34 ms po4.thn-gw2.plus.net [212.159.1.135]
6 33 ms 34 ms 34 ms te2-2.pcl-gw02.plus.net [212.159.0.189]
7 33 ms 33 ms 34 ms po4.pcl-gw01.plus.net [212.159.1.128]
8 33 ms 32 ms 32 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
9 33 ms 32 ms 35 ms vlan2658.ptp-elb02.plus.net [84.93.224.45]
10 35 ms 37 ms 33 ms community.plus.net [212.159.9.110]
Re: Slow broadband. Again.
18-02-2011 12:12 PM
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This is mine - note much fewer hops shown
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 34 ms 34 ms 34 ms lo0-central2.ptn-ag02.plus.net [195.166.128.206]
3 37 ms 33 ms 34 ms gi2-12-221.ptn-gw01.plus.net [84.92.5.145]
4 47 ms 48 ms 48 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
5 47 ms 47 ms 46 ms if25.pih-lb03.plus.net [212.159.0.17]
6 49 ms 47 ms 47 ms community.plus.net [212.159.8.110]
Trace complete.
Re: Slow broadband. Again.
18-02-2011 12:13 PM
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Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
1 106 ms 2 ms 2 ms 192.168.2.1
2 1821 ms 1651 ms 2014 ms lo0-central2.ptn-ag01.plus.net [195.166.128.203]
3 2219 ms 1221 ms 1531 ms gi2-11-121.ptn-gw01.plus.net [84.92.3.145]
4 1568 ms 1748 ms 1986 ms po6.thn-gw1.plus.net [212.159.1.136]
5 1892 ms 1370 ms 1409 ms po4.thn-gw2.plus.net [212.159.1.135]
6 1734 ms 1400 ms 1194 ms te2-2.pcl-gw02.plus.net [212.159.0.189]
7 1043 ms 689 ms 568 ms po4.pcl-gw01.plus.net [212.159.1.128]
8 633 ms 363 ms 369 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
9 368 ms 370 ms 367 ms vlan2658.ptp-elb02.plus.net [84.93.224.45]
10 455 ms 464 ms 549 ms community.plus.net [212.159.9.110]
Re: Slow broadband. Again.
18-02-2011 12:15 PM
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Are you on 21CN and what realm are you on (I mean the bit after the username - mine is plusdsl.net)
Re: Slow broadband. Again.
18-02-2011 12:31 PM
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Re: Slow broadband. Again.
18-02-2011 12:39 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow broadband. Again.
18-02-2011 12:42 PM
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Quote from: Oldjim Something seems to be a bit wrong.
This is mine - note much fewer hops shown
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 34 ms 34 ms 34 ms lo0-central2.ptn-ag02.plus.net [195.166.128.206]
3 37 ms 33 ms 34 ms gi2-12-221.ptn-gw01.plus.net [84.92.5.145]
4 47 ms 48 ms 48 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
5 47 ms 47 ms 46 ms if25.pih-lb03.plus.net [212.159.0.17]
6 49 ms 47 ms 47 ms community.plus.net [212.159.8.110]
Trace complete.
Jim, That's not a problem. It depends which gateway you are on and which of the two London to Sheffield links it takes. I get
C:\Users\John>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms dg834 [192.168.0.1]
2 15 ms 15 ms 15 ms lo0-homesurf.ptn-ag02.plus.net [195.166.128.54]
3 15 ms 14 ms 14 ms gi2-1-717.ptn-gw02.plus.net [84.92.3.99]
4 40 ms 22 ms 21 ms po5.pte-gw02.plus.net [212.159.1.143]
5 21 ms 21 ms 28 ms po4.pte-gw1.plus.net [212.159.1.189]
6 22 ms 21 ms 20 ms te2-2.pcl-gw01.plus.net [212.159.0.185]
7 21 ms 19 ms 19 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
8 23 ms 21 ms 20 ms vlan2658.ptp-elb02.plus.net [84.93.224.45]
9 24 ms 21 ms 23 ms community.plus.net [212.159.9.110]
Trace complete.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow broadband. Again.
18-02-2011 12:53 PM
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C:\Users\Steven>tracert community.plus.net
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 40 ms 40 ms 40 ms lo0-central1.pcl-ag02.plus.net [195.166.128.235]
3 153 ms 75 ms 39 ms gi1-13-211.pcl-gw01.plus.net [84.92.6.32]
4 54 ms 53 ms 54 ms te2-2.pte-gw1.plus.net [212.159.0.186]
5 53 ms 54 ms 54 ms po5.thn-gw1.plus.net [212.159.1.141]
6 167 ms 166 ms 54 ms po6.ptn-gw01.plus.net [212.159.1.137]
7 54 ms 53 ms 53 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
8 53 ms 53 ms 54 ms if25.pih-lb03.plus.net [212.159.0.17]
9 53 ms 54 ms 54 ms community.plus.net [212.159.8.110]
Trace complete.
Re: Slow broadband. Again.
18-02-2011 12:58 PM
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1 <1 ms <1 ms <1 ms 192.168.2.1
2 4018 ms 3883 ms 3900 ms lo0-central2.ptn-ag01.plus.net [195.166.128.203]
3 3804 ms 3909 ms 3719 ms gi2-11-121.ptn-gw01.plus.net [84.92.3.145]
4 3969 ms 3904 ms 3734 ms po6.thn-gw1.plus.net [212.159.1.136]
5 * * 3796 ms po4.thn-gw2.plus.net [212.159.1.135]
6 3949 ms 3994 ms 4045 ms te2-2.pcl-gw02.plus.net [212.159.0.189]
7 3915 ms * 3967 ms po4.pcl-gw01.plus.net [212.159.1.128]
8 4188 ms * * gi5-8.ptp-cr01.plus.net [84.93.224.48]
9 58 ms 33 ms 33 ms vlan2658.ptp-elb02.plus.net [84.93.224.45]
10 386 ms 525 ms 35 ms community.plus.net [212.159.9.110]
Re: Slow broadband. Again.
18-02-2011 1:03 PM
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Something's niggling me - we had another user whose latency went sky high for no discernible reason.
[me=jelv]goes to find the other topic[/me]
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow broadband. Again.
18-02-2011 1:29 PM
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One suggestion go to http://www.thinkbroadband.com/ping and set yourself up a monitor. That will monitor your line continuously and we should see when the problem occurs - it just needs you to leave your router on and for it to respond to pings.
One idea I've had - if your router has a firewall log can you see if there is anything in there - one possibility is that your IP address is being targeted which is saturating your line.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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