Showing results for 
Search instead for 
Did you mean: 

Slow and intermittent broadband

Posts: 13
Registered: ‎19-12-2016

Slow and intermittent broadband

Hello Guys,


Over the last few days the internet has been really flaky, with it being down more often than up. Tried rebooting the router an hour back, and it improved from:

Ping request could not find host Please check the name and try again.



Pinging [] with 32 bytes of data:
Reply from bytes=32 time=2903ms TTL=54
Reply from bytes=32 time=3923ms TTL=54
Request timed out.
Reply from bytes=32 time=1648ms TTL=54

Ping statistics for
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1648ms, Maximum = 3923ms, Average = 2824ms

Tried a Tracert and ruled out the connection to my router being the problem, but beyond that the times are just all over the place:


Tracing route to []
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  dsldevice.lan []
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4  3157 ms  3340 ms  3663 ms []
  5     *        *        *     Request timed out.
  6  1257 ms   814 ms  3581 ms []
  7     *     3530 ms     *
  8     *     3403 ms   491 ms
  9     *     3800 ms  2793 ms
 10  3423 ms  2550 ms  2831 ms []

Trace complete.

I'm in a new build area, in case that helps narrow down the troubleshooting.


Thanks and Regards,

Basil Dsouza

Plusnet Staff
Plusnet Staff
Posts: 2,162
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Slow and intermittent broadband

Hi there Basil, I'm sorry to hear you're having problems with your broadband connection.


From testing your line I'm not identifying a fault though I am seeing a few errors on the connection. This is likely caused by the signal to noise ratio being too low (3db). I've increased this for you now and you may see the router reboot itself.


I'd expect you to see a better throughput and less disconnections within the next 24 hours but please feel free to let me know how you get on.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff