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Slow Upload Speed

TeeGee
Seasoned Pro
Posts: 410
Thanks: 225
Registered: ‎24-02-2009

Slow Upload Speed

Very happy with download at 9Mps but upload less ths 4Mbs with BT checker and Thinkbroadband checker. Is there a way to reset this either here or at PN?

TVMIA

 

8 REPLIES 8
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Slow Upload Speed

Hi there, 

 

Sorry if this disappoints but that upload speed seems to be the right for the estimates for your line. 

 

You can check the same information yourself by entering your phone number into the checker here: http://www.dslchecker.bt.com/

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Baldrick1
Seasoned Hero
Posts: 6,018
Thanks: 2,659
Fixes: 178
Registered: ‎30-06-2016

Re: Slow Upload Speed

There's something wrong here. If you are indeed on ADSL, which is the board that you are posting on, you can't get 4Mbps upload.

If you're on fibre then again 4Mbps upload but only 9Mbps download, with which you are happy doesn't make sense.

Or is there a typo in your post?

TeeGee
Seasoned Pro
Posts: 410
Thanks: 225
Registered: ‎24-02-2009

Re: Slow Upload Speed

******** typo!! 0.4 upload.   Need both a new keyboard and new glasses!

 

Baldrick1
Seasoned Hero
Posts: 6,018
Thanks: 2,659
Fixes: 178
Registered: ‎30-06-2016

Re: Slow Upload Speed

And fibre if you can get it?

TeeGee
Seasoned Pro
Posts: 410
Thanks: 225
Registered: ‎24-02-2009

Re: Slow Upload Speed

I have no great need for fibre but my upload should be 1.0 Mbs

 

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 31
Registered: ‎06-08-2018

Re: Slow Upload Speed

Hi @ TeeGee,

 

Thanks for getting back to us.

 

I'm sorry you're upload speeds are less than expected. The upstream speed is within the parameters for your line, as advised by Adam earlier. Just to make sure however I ran a diagnostic test which confirms the same, however the test did report a potential fault within the property. I'd suggest you run through the following troubleshooting guides to see whether this makes a difference:

 

Phone

Master Socket

Wi-Fi

 

Let us know how you get on.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
TeeGee
Seasoned Pro
Posts: 410
Thanks: 225
Registered: ‎24-02-2009

Re: Slow Upload Speed

The "potential fault" is the CPR call blocker which does not make one iota of difference.  I even had an Openreach engineer confirm this with his kit when they renewed cables in the road and upgraded some wall plates.

Whatever your test did it has now gone back to 0.9 Mbs upload which is excellent.

Many thanks.

 

 

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 31
Registered: ‎06-08-2018

Re: Slow Upload Speed

No worries, TeeGee.

 

I'm glad to hear the upload is back to where it should be. I'll take full credit for whatever I did as long as it works!

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team