Slow Throughput - PN profile Maybe?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Slow Throughput - PN profile Maybe?
Slow Throughput - PN profile Maybe?
08-05-2012 8:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My ADSL2+ line has (what appears to me) good stats (Sync 19.5 Mb/s - Attenuation 15 db - Noise Margin 3 db)
BT IP Profile 17.3 Mb
but
PN IP 8Mb
Something awry, surely.
Any suggestions welcome, please.
Adam
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2012 10:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your Plusnet profile is 17300 and has been since the 24th March. I think you're looking at the line speed estimate (which will have been based on the speed before your upgrade) rather than the current line speed which is the speed you will get up to now.
Jojo
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2012 10:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I see what you mean, but I'm just trying to fathom the reason for the really slow throughput (never more than 8 to 9 Mb/s - even on BT speedtester. Just tried iPlayer tester and streaming average is 2Mb/s.
Thanks again.
[Moderator's note by Jim (Oldjim): Full quote of preceding post removed, as per Forum Rules ]
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2012 10:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-05-2012 10:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, and I see your line of thought.
I am using a wired connection (wireless router, but wireless access point turned off).
Regards,
G.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
09-05-2012 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just run some other checks that would normally show problems with the issue you're reporting but they're all passing fine. What router are you using?
Jojo
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
09-05-2012 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Posts split off into new thread to help with a solution.
Also thread title changed to avoid confusion between two topics.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
09-05-2012 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm using a Netgear DG834G V2 (actually, two of them).
Would you agree that my sync rate and line stats *ought* to yield faster BT speedtester results?
When the results appear, the page has a footnote that states that 'another service' is active on my line. Is that significant? I also had a indicative line quality come back as Red.
Cheers,
G
Re: Slow Throughput - PN profile Maybe?
09-05-2012 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
IIRC the additional service on your line is just something to do with BT vision availability and has no bearing on your broadband connection. I see you ran a BT speed test which you achieved 9Mbps. Is the speed always like this or only certain times of the day.
Jojo
Re: Slow Throughput - PN profile Maybe?
09-05-2012 5:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have run BT speedtests at various times of the day over the past two weeks. I have never had a result better than 9Mb/s.
Cheers,
G
Re: Slow Throughput - PN profile Maybe?
09-05-2012 9:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you had the same results with both routers? Every test I run is coming back ok. If you have had the same results with both routers then raise a fault and we'll take it from there. I'm sure we'll get to the bottom of it for you.
Jojo
Re: Slow Throughput - PN profile Maybe?
10-05-2012 9:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same result with both routers. I've just (09:06 10/05/2012) run another BT speedtest:
Download speedachieved during the test was - 8.97 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.39 Mbps
Unfortunately, I raised a ticket last week [number 54969776] but I'm basically being told my service is performing as expected and I was hoping the forum would help.
Regards,
Adam
Re: Slow Throughput - PN profile Maybe?
10-05-2012 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it was only at certain times for certain durations particularly at night - I'd have said it was CRC errors on the line - which might not have been enough in magnitude or duration to warrant a re-sync lower, but would severely affect the throughput as the router would have been continually asking the exchange DSLAM to re-send the corrupted packets.
I've never really understood the whole business of MTU issues/settings in router/modem/computer and how this might limit download speed.
A continually achieved tested download of 9K compared to an IP setting of 17K really does sound like some sort of fault somewhereand not "performing as expected".
I'd be interested to learn what was the problem/solution......
Re: Slow Throughput - PN profile Maybe?
10-05-2012 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow Throughput - PN profile Maybe?
10-05-2012 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is your router directly connected to the PC, no switches or anything in between? Is it a laptop or PC? What speed testers have you used?
Jojo
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Slow Throughput - PN profile Maybe?