cancel
Showing results for 
Search instead for 
Did you mean: 

Slow Speeds!

sjrinfroyle
Grafter
Posts: 895
Registered: ‎08-05-2011

Slow Speeds!

The PlusNet line speed has been at 5.5Mb for several days now but my IP profile is still at 4000. I have heard that this is a common problem. Could somebody take a look?
BT Speedtester:
Download speedachieved during the test was - 3691 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
Yet, PlusNet is showing:
Current line speed:
   5.5 Mb
5 REPLIES 5
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Slow Speeds!

Hi sjrinfroyle,
BT now have a problem open about this now. I'll get onto them and get it sorted and added to the problem.
Jojo Smiley
sjrinfroyle
Grafter
Posts: 895
Registered: ‎08-05-2011

Re: Slow Speeds!

Thanks JoJo. How long will it take to fix, do you think?
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Slow Speeds!

Shouldn't take too long. I'll keep monitoring it for you. Smiley
sjrinfroyle
Grafter
Posts: 895
Registered: ‎08-05-2011

Re: Slow Speeds!

Getting 5Mb now which is great! Thanks Joanne!
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Slow Speeds!

Great news, thanks for letting me know Smiley