Slow Speed since last night / this morning
Sorry to hear the speeds still haven't increased.
I've contacted our suppliers again and they've confirmed the profile wasn't changed properly
They've changed it again and hopefully this should sort it.
Can you reboot your router in 2 hours time and retest it?
I've contacted our suppliers again and they've confirmed the profile wasn't changed properly
They've changed it again and hopefully this should sort it.
Can you reboot your router in 2 hours time and retest it?
Hey Matt
Sorry for slightly over running, I was waiting for my misses to reply to my email.
Results after a 3 min switch off
10 ping
6.55
0.38
Looks like the profile issue has resolved itself hooraah. Thanks for your help, fingers crossed contention issue is now resolved.
Kevin, the max speed I have ever got on the line is 6.5xx, which to be fair has never really bothered me too much I think due to having several speed issues over the years and knowing how much of a ball ache it can be to actually get BTw to do anything. - Plusnet staff I find very good though
On my last fault from about 18months ago a plusnet chap did say that it was odd that I couldn't get nearer the max considering the line is 200m direct to exchange but he just put it down to "over heads" and I think his job was done, he had got the line from 1-2mbs to 6.5mbs and I was more than happy. Anyway, back on track.. if you think you can assist in diagnosing any other underlying issue then I'm game.
My router is a TP-LINK N600 on the firmware it was shipped with. I'm not sure if there are any other hidden router pages that can give me any more line stats, I can't really research until I get home.
Dan
Sorry for slightly over running, I was waiting for my misses to reply to my email.
Results after a 3 min switch off
10 ping
6.55
0.38
Looks like the profile issue has resolved itself hooraah. Thanks for your help, fingers crossed contention issue is now resolved.
Kevin, the max speed I have ever got on the line is 6.5xx, which to be fair has never really bothered me too much I think due to having several speed issues over the years and knowing how much of a ball ache it can be to actually get BTw to do anything. - Plusnet staff I find very good though
On my last fault from about 18months ago a plusnet chap did say that it was odd that I couldn't get nearer the max considering the line is 200m direct to exchange but he just put it down to "over heads" and I think his job was done, he had got the line from 1-2mbs to 6.5mbs and I was more than happy. Anyway, back on track.. if you think you can assist in diagnosing any other underlying issue then I'm game.
My router is a TP-LINK N600 on the firmware it was shipped with. I'm not sure if there are any other hidden router pages that can give me any more line stats, I can't really research until I get home.
Dan
Hi Chris,
I realised that.
In such circumstances every 100kbps is valuable. The question was couched in terms of why is it below the 8128 CN20 / ADSL maximum with apparently ample SNRM head room and a line attenuation which suggests it should be possible?
Dan,
We can have a go at a couple of things. Give the thread a nudge when you get home. One thing to look at for sure is if there is a later version of firmware and see what it lists as fixes. We could also check out / confirm the basics have been eliminated, as it sounds like the router is not connected to the master socket. I was round at a mates house - he has not got a power point near his master socket. Using a power reel strewn along the hall he got 9.8Mbps rather than the 2.4Mbps where it was located. He has compromised on 3.4Mbps at anther phone point. Internal wiring can make a massive difference.
Kevin
I realised that.
In such circumstances every 100kbps is valuable. The question was couched in terms of why is it below the 8128 CN20 / ADSL maximum with apparently ample SNRM head room and a line attenuation which suggests it should be possible?
Quote from: StingA My router is a TP-LINK N600 on the firmware it was shipped with. I'm not sure if there are any other hidden router pages that can give me any more line stats, I can't really research until I get home.
Dan,
We can have a go at a couple of things. Give the thread a nudge when you get home. One thing to look at for sure is if there is a later version of firmware and see what it lists as fixes. We could also check out / confirm the basics have been eliminated, as it sounds like the router is not connected to the master socket. I was round at a mates house - he has not got a power point near his master socket. Using a power reel strewn along the hall he got 9.8Mbps rather than the 2.4Mbps where it was located. He has compromised on 3.4Mbps at anther phone point. Internal wiring can make a massive difference.
Kevin
Well that is great news - the line is synching at full speed for ADSL - I wonder why it was not doing so before? 
Dan,
Can you please post as much of the data listed here - http://community.plus.net/forum/index.php/topic,96155.0.html - as you can please. I suspect that (on CN20) you might have to wait a couple of days before you see the BT profile (followed by the PN profile) to go up so that you get the full data speed.
Kevin
Dan,
Can you please post as much of the data listed here - http://community.plus.net/forum/index.php/topic,96155.0.html - as you can please. I suspect that (on CN20) you might have to wait a couple of days before you see the BT profile (followed by the PN profile) to go up so that you get the full data speed.
Kevin
Hey
My face plate is an openreach one that they fitted 18months ago, made no difference to anything, line too short. I have two master sockets, no idea why, the first one does not work when I plug into it.
The cable into my router from the wall is it RJ11? Is shielded and high quality apparently.
I'm syncing at 8128 now but still not hitting max speed, this was the case before the contention problems and also the case after my last fault.
Again the connection is amazing now so far touch wood, 6mb is more than adequate, obviously more for free would be nice but if the issue is not clear I would be reluctant to get the BTw engineers involved incase they break something else, my experiences with them have not been great.
Kevin, I'll have a look at getting you the extra info sometime tomorrow, thanks again, it is appreciated.
Dan
My face plate is an openreach one that they fitted 18months ago, made no difference to anything, line too short. I have two master sockets, no idea why, the first one does not work when I plug into it.
The cable into my router from the wall is it RJ11? Is shielded and high quality apparently.
I'm syncing at 8128 now but still not hitting max speed, this was the case before the contention problems and also the case after my last fault.
Again the connection is amazing now so far touch wood, 6mb is more than adequate, obviously more for free would be nice but if the issue is not clear I would be reluctant to get the BTw engineers involved incase they break something else, my experiences with them have not been great.
Kevin, I'll have a look at getting you the extra info sometime tomorrow, thanks again, it is appreciated.
Dan
Hey
Had some issues return this evening, after connection and ping being great since Friday afternoon.
Ping has been ok but speed grinded to a halt tonight
http://www.speedtest.net/my-result/3967491541
By 11pm speed had returned to normal.
Kev, I have been unable to get any other router stats other than the basics
On doing the diagnostic test on the BTw tester
"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7 Mb
Had some issues return this evening, after connection and ping being great since Friday afternoon.
Ping has been ok but speed grinded to a halt tonight
http://www.speedtest.net/my-result/3967491541
By 11pm speed had returned to normal.
Kev, I have been unable to get any other router stats other than the basics
On doing the diagnostic test on the BTw tester
"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7 Mb