Slow Speed since last night / this morning
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Slow Speed since last night / this morning
08-11-2014 8:45 PM
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http://www.speedtest.net/my-result/3894226830
Since late last night / early this morning I have been unable to get a downstream speed quicker than 1.2mb/s.
Usual behaviour is between 5-6mb/s depending on the time of day.
When I do a speed test the needle flat lines and does not deviate like I find it normally would, which made me wonder if it is being throttled.
Any ideas?
Cheers
Dan
Re: Slow Speed since last night / this morning
10-11-2014 9:46 AM
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If you can provide the information shown in http://community.plus.net/forum/index.php/topic,96155.0.html then we'll be able to advise further on this.
Chris
Re: Slow Speed since last night / this morning
10-11-2014 10:29 AM
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I have a ticket open ref #94317991
1. Can't get hold of router stats as at work but assure you they look fine, line is 200 metres long, direct to exchange.
2. I logged a BT speedtest using the wholesale tester on Saturday, was the similar/same speed as the one I posted above, on clicking further diagnostics the tester errors.
3. Estimated line speed: There's no speed estimate currently held on your account. Current line speed: 6.5 Mb.
4. I don't think I can check from the master socket anymore, last year when I was having problems a bt engineer changed the socket so it looked like he was doing something. It made no difference to the noise on the line as isn't much.
From late Saturday night and on Sunday night when I was trying to use the connection it was disconnecting every 5 mins. Speed was still 1.2mb/s.
Dan
Re: Slow Speed since last night / this morning
10-11-2014 10:46 AM
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Re: Slow Speed since last night / this morning
11-11-2014 1:14 PM
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Thanks for getting back to me.
Speed was better last night (still not normal) and ping was horrible.
http://www.speedtest.net/my-result/3899279779
Dan
Re: Slow Speed since last night / this morning
11-11-2014 1:21 PM
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Sorry if you've mentioned it, but are these tests wired or wireless?
Re: Slow Speed since last night / this morning
11-11-2014 1:42 PM
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I added further info onto my ticket, but can post here as well if it help.
Any way of investigating what made the profile poo its pants on Saturday?
Here is a print of my router stats from last night as I did not provide one yesterday:
Upstream | Downstream | |
Current Rate (Kbps) | 448 | 7520 |
Max Rate (Kbps) | 1268 | 7520 |
SNR Margin (dB) | 27 | 15.5 |
Line Attenuation (dB) | 3.5 | 8.2 |
Errors (Pkts) | 0 | 0 |
I have had an ongoing issue with speed in the past - last year I think. It took btwholesale a few months to sort and I think it only did because plusnet staff didn't give up pursuing the issue. - I don't want to go back to those dark days
Re: Slow Speed since last night / this morning
11-11-2014 8:48 PM
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Speed is flirting between 3-5mb/s tonight, ping is horrible.
Re: Slow Speed since last night / this morning
12-11-2014 9:26 AM
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ping -t bbc.co.uk
Leave this going for a couple of minutes, it'll show any deviation in ping and if packet loss is happening.
Re: Slow Speed since last night / this morning
12-11-2014 2:41 PM
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Your support staff replied to my ticket today :
VP xxxxx AMBER
CLT Pass
NIC Pass
Summary
Potential contention issue.
Am I right in thinking that a contention issue would effect ping like I am experiencing?
Dan
Re: Slow Speed since last night / this morning
12-11-2014 2:50 PM
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Yes, if there is a capacity issue at the exchange this can cause packet loss, slower than expected speeds and increased pings. They are generally resolved quite quickly once identified.
Re: Slow Speed since last night / this morning
17-11-2014 9:02 PM
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Sorry for not getting back to you sooner. I haven't really used the net properly until tonight.
Speed it ok, but ping is poop, its making gaming pretty erratic. I got some stats for you as requested.
Ping statistics for 212.58.244.18:
Packets: Sent = 162, Received = 162, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 318ms, Average = 93ms
Re: Slow Speed since last night / this morning
18-11-2014 8:53 PM
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Re: Slow Speed since last night / this morning
04-12-2014 6:17 PM
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A request to move me onto a near empty NCIF was with bt and was due to happen today I believe, my wife also got a bt maintence page mid morning.
Since then speed is capped to 1.5mb. Ping seems on a whole new level though... which would suggest the move happend.
http://www.speedtest.net/my-result/3959963666
Re: Slow Speed since last night / this morning
04-12-2014 7:56 PM
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I've contacted them and they've just increased it to the right amount.
Give it a couple of hours and the speeds should increase.
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