Slow Speed, need a fix
I have been with Plusnet for about a month and ever since my change (from TalkTalk) the speed and connection has been unstable and frustratingly slow.
I have ran some tests tonight found on http://internethealthtest.org/ which suggest I have a speed of 4.3Mb however my line test (from the User login, not the router login) states I am getting 8.3Mb.(Not entirely sure how accurate / truthful this is but found it on Google).
On any typical night my partner streams live TV and I usually watch Youtube and do various Linux / Development stuff.
Connection regularly get's stuck (disconnecting and reconnecting to the router temporarily alleviates the issue)
I was going through some Docker tutorials the other night and when attempting to upload to Docker the connection bottle necked and any device connected to the router dropped connection.
It's getting a little frustrating as I can't progress any Linux/Dev suff here as downloading and installing packages is taking a life time!
I am unsure if it's the router of the line, but I definitely never had problems with TalkTalk.
Any help is greatly appreciated.
Re: Slow Speed, need a fix
You connection sync speed is testing below the estimates for your line:
|xDSL Status Test Summary|
|Sync Status:||Circuit In Sync|
|NTE Status:||NTE Power Status:||PowerOn||Bypass Status:|
|Upstream DSL Link Information||Downstream DSL Link Information|
|Maximum Stable Rate (KBPS):||9088||Fault Threshold Rate (KBPS):||7270|
|Mean Time Between Retrains (Seconds):||86400||Mean Time Between Errors Upstream (Seconds):||2400|
|Indicative Line Quality:||A||Mean Time Between Errors Downstream (Seconds):||27|
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Left in Jumper
|WBC ADSL 2+||Up to 14||--||10.5 to 17||Available||--||--||--||--|
If you haven't already, please could you run through our troubleshooting guides here: https://www.plus.net/help/broadband/connection-troubleshooting/
It may also be worth removing the faceplate from your master socket and connecting directly to the test socket to try and rule out internal wiring/a fault faceplate.
If you continue to experience the same problems after this, please report the fault at https://faults.plus.net and let us know once you've done this. Thanks.
| Harry Beesley|
Plusnet Help Team