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Slow Slow unable to use

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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

What are the estimates for the line ?Huh

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Community Veteran
Posts: 2,246
Thanks: 492
Fixes: 52
Registered: ‎13-08-2015

Re: Slow Slow unable to use

You can answer that question yourself, just put your phone number in the DSL Checker.

It will also show if there any other faster services available to you.

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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

Does say up to 3.5 so is 2 too much to expect Though I dont fully understand  the chart I dont think you should all want to wash your hands of me  Easy get out for Plusnet !!

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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

Response time (latency)      This is todays result with the Which speed tester The BT one does not complete
2394 ms
 
Download speed
0.6 Mbps
 
Upload speed
0.1 Mbps
 
Any sugestions
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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

ts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 13949882 15426631 0 13691 6128 68:51:31
LAN1 Link down 3660021 3387010 0 7400 14003 68:53:41
LAN2 100M/Half
LAN3 1000M/Full
LAN4 Link down
WLAN b/g/n 145M 2308274 1772910 0 10254 1192 68:53:10
WLAN a/n 300M 73547 48369 0 379 19 68:53:04

ADSL Link Downstream Upstream
Link Rate 2019 Kbps 447 Kbps
Line Attenuation 68.5 dB 43.4 dB
Noise Margin 5.3 dB
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All Star
Posts: 1,315
Thanks: 313
Fixes: 15
Registered: ‎28-02-2017

Re: Slow Slow unable to use

If you post a screen image of the DSL Checker results (ensuring you remove your phone number) someone will explain the results.

 

Brian

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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

System Up Time 88:34:30
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 2805235 2784968 0 121930 98564 08:09:25
LAN1 Link down 6417077 6326006 0 9085 8620 88:34:14
LAN2 100M/Half
LAN3 1000M/Full
LAN4 Link down
WLAN b/g/n 145M 2902668 2256758 0 9863 1146 88:33:43
WLAN a/n 300M 160137 48369 0 338 14 88:33:37

ADSL Link Downstream Upstream
Link Rate 2019 Kbps 447 Kbps
Line Attenuation 68.5 dB 43.4 dB
Noise Margin 6.1 
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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use


1. Best Effort Test: 

Download Speed : 5.34 Mbps

2. Upstream Test: 

Upload Speed : 0.08 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 
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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

This is unusally high but the tester does not complete properly   Would be happy if this was right

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Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Re: Slow Slow unable to use

The Which? tester is unadulterated rubbish. Use speedtest.net or thinkbroadband.com/speedtest.

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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

The BTW tester gives me  false readings and wont complete and the OKLA one will not complete

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Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Re: Slow Slow unable to use

Could we be looking at a browser or network-security-suite problem? Try disabling any 3rd-party AV/security tools and run the speed test in an "incognito" or "private browsing" window.

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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

Some times this is 6 or 7 The Okla says 1. something  I do Know something is wrong but am unable to understand what

 

 

1. Best Effort Test: 

Download Speed : 3.81 Mbps

2. Upstream Test: 

Upload Speed : 0.28 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 
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Rising Star
Posts: 627
Thanks: 12
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

Sorry I dont understand  but I do Know there is something wrong I should get a reasonable performance with this download  But the Okla thing says 1.2 to 1.4

Results Image not loaded

 

 

1. Best Effort Test: 

Download Speed : 5.69 Mbps

2. Upstream Test: 

Upload Speed : 0.29 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 
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Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Slow Slow unable to use

Hi @stathe 

I have just had another look into this for you. 

Your router is syncing at just above 2Mbps - which sits well in your estimated speed range on DSL Checker. 

xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status:   NTE Power Status: PowerOn Bypass Status:  
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 43.4 68.5
SNR Margin: 16.3 5.4
Errored Seconds: 0 48
HEC Errors: 0  
Cell Count: 0 0
Speed: 447 2019

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

   
FTTP on Demand 330 30 -- Available -- --  

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available -- --  
WBC ADSL 2+ Annex M Up to 1 Up to 0.5 1 to 3.5 Available -- --  
ADSL Max Up to 1 -- 0.75 to 2.5 Available -- --  
Fixed Rate 0.5 -- -- Available -- --  

Other Offerings

     

Availability Date

   
ADSL Multicast -- -- -- Available -- --  

Premise environment

Status

Bridge Tap U            
VRI N            
NTEFaceplate N            
Last Test Date 19-03-2018

 

I also had a look at your connection to see if there were any dropouts which might be affecting your speed, however i can't see anything at all on this visual read out; 

I'm afraid I must agree with my colleagues previously and state that the line is performing correctly and within estimates. 

Whilst I have not provided much fresh information, I hope the visual stimulant in this message helps put things into perspective. 

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team