Slow Slow unable to use
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- Re: Slow Slow unable to use
Re: Slow Slow unable to use
11-04-2018 11:44 AM
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You're still syncing at a decent speed for your line. But I've still not seen your results from thinkbroadband.com/speedtest
Re: Slow Slow unable to use
11-04-2018 2:08 PM
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Re: Slow Slow unable to use
11-04-2018 2:10 PM
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That does look better than this morning
Re: Slow Slow unable to use
11-04-2018 2:30 PM
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BTW's test isn't definitive. TBB's is a benchmark.
I don't see a problem with your TBB test. Is there a symptom in actual usage that you're experiencing?
Re: Slow Slow unable to use
11-04-2018 3:02 PM
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This mornings test too slow for much better now
1. Best Effort Test: -provides background information.
Download Speed | |
0.36 Mbps |
0 Mbps | 2 Mbps Max Achievable Speed |
Download speedachieved during the test was - 0.36 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2.08 Mbps |
Re: Slow Slow unable to use
11-04-2018 3:30 PM
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I'm asking about actual usage. What is the problem?
Re: Slow Slow unable to use
11-04-2018 5:52 PM
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Sorry but this morning I was unable to use Whats AP on my pad and struggled to access the plus-net help because it was all so slow I knew better than try a couple of others and write a long e mail Is that what you mean I find that a problem Facebook doesnt work properly when it is very slow
Re: Slow Slow unable to use
11-04-2018 6:29 PM
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"Unable to use" sounds like more than just a throughput problem.
@Gandalf how does OP's error and SNR stats look now? Any evidence of a line fault?
Re: Slow Slow unable to use
12-04-2018 11:42 AM
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Here's a copy of our test results:
xDSL Status Test Summary | |||||
Sync Status: | Circuit In Sync | ||||
General Information | |||||
NTE Status: | NTE Power Status: | PowerOn | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 43.7 | 69.0 |
SNR Margin: | 13.4 | 3.1 |
Errored Seconds: | 0 | 1 |
HEC Errors: | 0 | |
Cell Count: | 0 | 0 |
Speed: | 446 | 2353 |
Maximum Stable Rate (KBPS): | 1728 | Fault Threshold Rate (KBPS): | 1382 |
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 46800 |
Indicative Line Quality: | G | Mean Time Between Errors Downstream (Seconds): | 6686 |
Profile Info: | WBC 160K - 24M Medium delay (INP 1) 3dB Downstream, 448 Low delay (INP 0) 6dB Upstream (ADSL2+) |
It's possible that the 3db SNR target is causing intermittent throughput issues.
I'll be happy to move it back to 6db, but unfortunately this may decrease the sync rate, though it's likely to provide you with a more consistent speed. Let us know if you would like me to do this.
Re: Slow Slow unable to use
12-04-2018 1:39 PM
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Thank you but please leave it at three as it seems OK now
Re: Slow Slow unable to use
12-04-2018 1:45 PM
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Re: Slow Slow unable to use
13-05-2018 11:24 AM
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Well my broadband has deteriorated and I see someone has increased my SNR margin as discussed with Gandalff
Quote
I've requested the SNR to be reduced to 3db to try to push more speed to you. This should be done within 15 minutes.
However, it's possible that this may cause further issues and/or the dynamic line management software in the exchange will simply increase the SNR as there are a few errors on your line.
Perhaps you would kindly put it back at 3
Re: Slow Slow unable to use
on 13-05-2018 11:30 AM - last edited on 13-05-2018 4:30 PM by Strat
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[CSA Removed] 10 May raised my SNR above the 3
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Slow Slow unable to use
13-05-2018 4:23 PM
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Re: Slow Slow unable to use
13-05-2018 7:41 PM
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