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Slow Slow unable to use

richi
Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Re: Slow Slow unable to use

I'm unsure if OP is experiencing actual speed-related problems with using the internet, or if the issue being reported is just a speedtest website failing.

However, if @stathe wanted to explore getting improved speed, they could try tweaking the modem settings to force DMT mode (I'm assuming it's using ADSL2+ right now). On some lines, this seems to improve things, perversely.

stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

Unfortunately I don't know how to do that Though know it has been better in the past

stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

FAQ

Results Image not loaded

 

 

1. Best Effort Test: 

Download Speed : 5.84 Mbps

2. Upstream Test: 

Upload Speed : 0.32 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 This is from the BT tester so why can I only get  1.1to4 speed Which makes my internet useless for i player etc
stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

FAQ

Results Image not loaded

 

 

1. Best Effort Test: 

Download Speed : 5.84 Mbps

2. Upstream Test: 

Upload Speed : 0.32 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 Unfortunately all these figures dont help me I know that in the past my speed has been nearly 2 and usualy after a BT  visit Things have been put right  Now you are telling "bad luck old chap " We have your money but cant keep it like it was
stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

System Up Time 242:04:19
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 92025118 113615482 0 4816 3270 161:39:15
LAN1 Link down 11950971 9336650 0 3197 4282 242:04:04
LAN2 100M/Half
LAN3 1000M/Full
LAN4 Link down
WLAN b/g/n 145M 12086175 10358712 0 3609 4068 242:03:33
WLAN a/n 300M 1642103 595835 0 1415 68 242:03:27

ADSL Link Downstream Upstream
Link Rate 2019 Kbps 447 Kbps
Line Attenuation 68.5 dB 43.4 dB
Noise Margin 5.6 dB 16.6 dB

I have been with Plusnet for some years Why this sudden decline 

Community Veteran
Posts: 5,388
Thanks: 582
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Registered: ‎10-06-2010

Re: Slow Slow unable to use

Looking at some of stathe's previous threads, it looks like the only way to get the speed high enough is going to be for Plusnet to set the target SNRM down to 3dB.

There's nothing much to lose by trying changing the ADSL mode/modulation to ADSL1, although personally I'd recommend trying ADSL2 first (if it's currently using ADSL2+).

Plusnet Help Team
Plusnet Help Team
Posts: 13,781
Thanks: 4,275
Fixes: 683
Registered: ‎21-04-2017

Re: Slow Slow unable to use

I have been with Plusnet for some years Why this sudden decline 

Speeds can vary depending on the quality of the line.

Unfortunately as it's within our suppliers expectations it's unlikely they'll investigate further.

 

I've requested the SNR to be reduced to 3db to try to push more speed to you. This should be done within 15 minutes.

However, it's possible that this may cause further issues and/or the dynamic line management software in the exchange will simply increase the SNR as there are a few errors on your line.

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

This appears to have improved things to be as good as I will get  So far anyway Thank you

 

 

136 ms
 
Download speed
1.9 Mbps
 
Upload speed
0.3 Mbps
 

How do you compare?

Just add some details below to see how your speed compares with your neighbours. Provide your email address, and we’ll send a copy of your speed test results to your inbox.

 
Moderator's note by Mike (Mav): Post released from Spam Filter.
richi
Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Re: Slow Slow unable to use

I forget if I said this before, so apologies if I'm repeating myself. But the Which? speedtester is known for giving wildly inaccurate results.

Have you tried thinkbroadband.com/speedtest?

stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

Thank you    Have you told them ?Huh

richi
Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Re: Slow Slow unable to use

They've had the feedback countless times, from many people. They only seem to care about the PR opportunities.

Highlighted
stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

Thank you  You may be right

Plusnet Help Team
Plusnet Help Team
Posts: 13,781
Thanks: 4,275
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Registered: ‎21-04-2017

Re: Slow Slow unable to use

Glad to hear your speeds have improved.

Whilst the target SNR is still at 3db:

Profile Info: WBC 160K - 24M Medium delay (INP 1) 3dB Downstream, 448 Low delay (INP 0) 6dB Upstream (ADSL2+)

It looks like the actual SNR margin is fluctuating as it's currently at 4.6db

Hopefully it doesn't increase more but it may be a matter of time before it does increase.

Unfortunately due to the length of your line there really isn't anything further we can do.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use



1. Best Effort Test:  -provides background information.

  Download  Speed
  0.36 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.36 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 2.08 Mbps


2. Upstream Test:  -provides background information.

  Upload Speed
  0.19 Mbps
   
0 Mbps 0.45 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.19Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Unfortunately my speed has gone again There must be something wrong

stathe
Rising Star
Posts: 607
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Slow Slow unable to use

RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 176854 227512 0 24757 109566 00:23:54
LAN1 Link down 213299 162798 0 182390 10811 00:26:03
LAN2 100M/Full
LAN3 1000M/Full
LAN4 Link down
WLAN b/g/n 145M 6077 6365 0 1613 941 00:25:33
WLAN a/n 300M 0 0 0 0 0 00:25:26

ADSL Link Downstream Upstream
Link Rate 2353 Kbps 446 Kbps
Line Attenuation 69.0 dB 43.7 dB
Noise Margin 3.3 dB 13.5 dB