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Slow Connection
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- Re: Slow Connection
Slow Connection
23-04-2015 8:28 PM
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Hi
So our connection has been running at about half it's usual speed for a few weeks now, assumed it was due to the extra traffic from the holidays, but they have past and nothing has changed. Noticed that a number of people are experiencing similar issues as well.
Our usual connection is around 4.5 Mbps down, 0.2 Mbps up and a ping of 60.
Currently sitting around 1.8 Mbps down, 0.3 Mbps up and a ping from 40 - 60.
The phone line is clean and the filters all work. I plugged the router into the master socket and ran some tests but no difference.
Connected through wire to the router.
The router is a TP-Link TD_W8961ND
I keep getting an error when trying to run the BTWholesale IP Profile test.
Thanks
So our connection has been running at about half it's usual speed for a few weeks now, assumed it was due to the extra traffic from the holidays, but they have past and nothing has changed. Noticed that a number of people are experiencing similar issues as well.
Our usual connection is around 4.5 Mbps down, 0.2 Mbps up and a ping of 60.
Currently sitting around 1.8 Mbps down, 0.3 Mbps up and a ping from 40 - 60.
The phone line is clean and the filters all work. I plugged the router into the master socket and ran some tests but no difference.
Connected through wire to the router.
The router is a TP-Link TD_W8961ND
I keep getting an error when trying to run the BTWholesale IP Profile test.
Thanks
Message 1 of 7
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6 REPLIES 6
Re: Slow Connection
23-04-2015 8:31 PM
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As your line appears to be on 20CN there are two possibilities
The BT profile is stuck
The Plusnet copy is stuck if the BT one isn't
This will need staff input
The BT profile is stuck
The Plusnet copy is stuck if the BT one isn't
This will need staff input
Message 2 of 7
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Re: Slow Connection
23-04-2015 10:18 PM
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Thanks for the explanation.
Hope the issue can be resolved soon, this speed is becoming a pain.
Hope the issue can be resolved soon, this speed is becoming a pain.
Message 3 of 7
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Re: Slow Connection
24-04-2015 10:40 AM
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Message 4 of 7
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Re: Slow Connection
24-04-2015 2:06 PM
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The connection hasn't changed.
Both your's and BT's current line speeds say 2Mb still
I lost connection for a few minuets around 10:40, about the same time you posted your message.
Screen shot taken at 13:50.
Both your's and BT's current line speeds say 2Mb still
I lost connection for a few minuets around 10:40, about the same time you posted your message.
Screen shot taken at 13:50.
Message 5 of 7
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Re: Slow Connection
24-04-2015 3:19 PM
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The profile we're seeing on BT's side is 4500. Can you try a single disconnect/reconnect and test again?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 7
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Re: Slow Connection
24-04-2015 3:44 PM
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Ran the test again.
Speed is back up to 4.25.
Thank You
Speed is back up to 4.25.
Thank You
Message 7 of 7
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