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Slow Broadband

Posts: 1
Registered: ‎24-03-2020

Slow Broadband

What has happended to the online line check and investigation on broadband faults.

Having checked with the Bt wholesale test to find my speed is about a quarter what it should be.It now seems that you have to speak to an operator on the phone where they have a 20 minute queue.

Is this the new service that you advertise on TV now?.

What was wrong with the online service why do Ineed to speak at all?.



Plusnet Help Team
Plusnet Help Team
Posts: 41
Thanks: 5
Fixes: 3
Registered: ‎23-12-2019

Re: Slow Broadband

Hi @enginmike


Thank you for taking the time to get in touch regarding your connection issues. I'm sorry its taken a little longer than expected to reply to,


Having ran some tests on you line I've opened a ticket to record the results.


At this time I'm unable to identify any issues as as such I wondered if your experiencing the performance when carrying out wireless speed tests? if so hows the connection on a wired connection?


Please feel free to drop a reply to the ticket below as well as considering if a fault is needed via


Kind Regards


If this post resolved your issue please click the 'This fixed my problem' button
 Kevin T
 Plusnet Help Team