Slow Broadband

[#1]

My broadband is constantly going slow at night and not very fast in day time, any help from plusnet staff on this please.

    FAQ


1. Best Effort Test:  -provides background information.
Download  Speed
0.43 Mbps
 
0 Mbps 1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.43 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.09 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps

[#2]

Thought you would need these stats as well.



DSL Connection





Link Information







Uptime:
2 days, 21:52:15



DSL Type:
G.992.1 annex A



Channel mode:
Interleave



Maximum Bandwidth (Up/Down) [kbps/kbps]:
524 / 1,184



Bandwidth (Up/Down) [kbps/kbps]:
448 / 1,088



Data Transferred (Sent/Received) [kB/MB]:
0.00 / 125.77



Output Power (Up/Down) [dBm]:
12.5 / 15.5



Line Attenuation (Up/Down) [dB]:
31.5 / 64.0



SN Margin (Up/Down) [dB]:
7.0 / 9.5



Vendor ID (Local/Remote):
TMMB / TSTC



Loss of Framing (Local/Remote):
0 / 0



Loss of Signal (Local/Remote):
1,245,168 / 0



Loss of Power (Local/Remote):
0 / 0



Loss of Link (Remote):
0



Error Seconds (Local/Remote):
1,310,729 / 0



FEC Errors (Up/Down):
311 / 1,029,963



CRC Errors (Up/Down):
110 / 1,098



HEC Errors (Up/Down):
97 / 2,965


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[#3]

Long lines can be problematic from time to time, and although the BT speedtester shows you have the correct IP profile for your line (at the current sync speed) the throughput is low. Although there are errors there, they aren't large for the duration but could be disproportionate for the amount of data used.
Can you check the following Current Line speed Login required
and the VP Status of your Exchange here
Also can you hear any audible noises - crackling etc on your line when using the phone?