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Slow Broadband

g10vanni
Dabbler
Posts: 17
Thanks: 1
Registered: ‎21-07-2016

Slow Broadband

I'm used to getting a fairly stable broadband speed of arounf 6mbps but have noticed over the weekend that my speed has dropped dramatically

Ran a few speed tests using the link in the 

Ping 109

Download 1.99Mbps

Upload 0.65Mbps

 

any help out there please

5 REPLIES 5
jab1
Seasoned Hero
Posts: 6,833
Thanks: 2,317
Fixes: 72
Registered: ‎24-02-2012

Re: Slow Broadband

@g10vanni A suggestion which may help others to help you - have a look at this topic: https://community.plus.net/t5/ADSL-Broadband/ADSL-Speed-faults/m-p/1270245#M297501 and answer as much as you can.

No doubt one of the Help Team will pick this up in time, but their workload is a bit high at the moment

John
g10vanni
Dabbler
Posts: 17
Thanks: 1
Registered: ‎21-07-2016

Re: Slow Broadband

Just been on to technical support and they have done a few changes on my line so hopefully things will be up and running soon ( go to reset my router after 4 hours )

jab1
Seasoned Hero
Posts: 6,833
Thanks: 2,317
Fixes: 72
Registered: ‎24-02-2012

Re: Slow Broadband

OK - but let us know if you have any further problems - or if the problem is fixed, please.

John
Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Slow Broadband

Hi @g10vanni

 

Thanks for getting in touch. I can see that line is stable and speeds are now correct. SNR margin was changed by technical support as mentioned by you and line is performing really good now.

 

If you will have any further problems, please get back in touch as  stated by @jab1 Smiley

joseflee
Newbie
Posts: 1
Registered: ‎17-06-2020

Re: Slow Broadband

I try to access website and its shows and error this site can be reached or internet connection error.