Slow Broadband
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Slow Broadband
24-03-2020 5:38 PM
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What has happended to the online line check and investigation on broadband faults.
Having checked with the Bt wholesale test to find my speed is about a quarter what it should be.It now seems that you have to speak to an operator on the phone where they have a 20 minute queue.
Is this the new service that you advertise on TV now?.
What was wrong with the online service why do Ineed to speak at all?.
Mike
Re: Slow Broadband
01-04-2020 2:28 PM
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Hi @enginmike
Thank you for taking the time to get in touch regarding your connection issues. I'm sorry its taken a little longer than expected to reply to,
Having ran some tests on you line I've opened a ticket to record the results.
At this time I'm unable to identify any issues as as such I wondered if your experiencing the performance when carrying out wireless speed tests? if so hows the connection on a wired connection?
Please feel free to drop a reply to the ticket below as well as considering if a fault is needed via https://goo.gl/ZMu71n
https://www.plus.net/wizard/?p=view_question&id=200508772
Kind Regards
Kevin
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