Slow Broadband
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Re: Slow Broadband
09-02-2019 10:27 AM - edited 09-02-2019 10:30 AM
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Hi Gandalf
Speed now back up to where it used to be - and laptop performing a lot better.
George
Re: Slow Broadband
09-02-2019 11:29 AM
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I spoke too soon - BT Wholesale test - on cable as well as WiFi down to 2Mbps
Re: Slow Broadband
09-02-2019 4:26 PM - edited 09-02-2019 4:27 PM
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Hi @Geomac,
I'm sorry to hear that your speed has dropped again. Thank you for confirming that this issue is affecting both wired and wireless connections.
I've tested your line and the test indicates that your line is currently syncing at around 24mbps:
xDSL Status Check | |||
Circuit ID: | CBUKXXXXXXXXX | Service ID: | BBEUXXXXXXXXX |
Telephone NO.: | NA | Test Executed On: | 09-02-2019 16:11:14 |
xDSL Status Test Summary | |||||
Sync Status: | Circuit In Sync | ||||
General Information | |||||
NTE Status: | NTE Power Status: | PowerOn | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 6.3 | 12.0 |
SNR Margin: | 9.5 | 3.3 |
Errored Seconds: | 0 | 1 |
HEC Errors: | 0 | |
Cell Count: | 167003 | 113791 |
Speed: | 1071 | 24382 |
Maximum Stable Rate (KBPS): | 22688 | Fault Threshold Rate (KBPS): | 18150 | ||
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 7855 | ||
Indicative Line Quality: | G | Mean Time Between Errors Downstream (Seconds): | 584 | ||
Custom Thresholds | |||||
MTBR_RED: | MTBE_RED: | ||||
MTBR_GREEN: | MTBE_GREEN: |
However, the test has picked up underlying performance errors which are likely to be affecting the throughput and performance on your side. It appears that this is due to a setting being incorrect.
The signal to noise ratio (SNR) is too low for the length of your line. The SNR helps the line to remain stable and unaffected by noise or interference on the line. The higher the setting for SNR, the higher the level of noise can be tolerated. The SNR for your line was set too low for the amount of interference we'd expect to see, so by increasing this we expect the connection to now stabilise and for the information to be received without interference.
Please keep an eye on your connection over the next 72 hours and let us know whether you continue to experience any problems.
Re: Slow Broadband
09-02-2019 8:04 PM
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Many thanks EmilyD - I'm sure that something is/was wrong - I'll keep a watch on the situation and will keep you informed.
Regards
George
Re: Slow Broadband
10-02-2019 1:51 PM
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Getting even worse BT Wholesale gave 0.88 and 1.6 Mbps. Speedtest.net around 1.0 Mbps
Re: Slow Broadband
11-02-2019 9:53 AM
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Hi @Geomac, I understand you've advised a few times the speeds seem to be intermittently dropping low on wireless tests, but please could you confirm if you experience these same problems on a wired (Ethernet) connection to try and rule out the problems being specific to your wireless connection as opposed to the actual broadband connection we're providing.
As it currently stands, testing suggests that the connection is in sync at roughly 21Mbps, which is above the 6.5-14Mbps estimates for your line.
If you only experience these problems on a wireless, but it's fine on a wired connection, this could point to wireless interference or similar.
Could you try changing the wireless channel you're connecting on to see if this gives you a more consistent wireless connection.
More information on changing wireless settings can be found here: https://www.plus.net/help/broadband/router-user-guides/
If you experience the same problems on a wired connection, we would need to proceed with the advice on the fault report ticket here: https://www.plus.net/wizard/?p=view_question&id=187306505
Re: Slow Broadband
11-02-2019 2:06 PM
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I tried both wired and WiFi when speeds were low - 1-2 Mbps and there was little if any difference.
That said, I have managed speeds (BT test) of up to 12Mbps this morning (WiFi) - whatever is going on is a mystery
In days gone by I used to get speeds in the high teens 17-19 Mbps but no more
Re: Slow Broadband
11-02-2019 3:52 PM
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I have just checked my speed and both BT and Speedtest.net showed download at over 14Mbps - this could be the consequence of Plusnet increasing the SNR margin for download from 3.3 to 6.3 - see Emily comment above?
Re: Slow Broadband
11-02-2019 3:55 PM
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Hi @Geomac,
Thank you for confirming that this issue is affecting both wired and wireless connections.
I can see that you've replied to the ticket that @HarryB has linked and have advised that your speeds now look to have improved. Due to the number of connection issues that you've experienced recently, I'd recommend that we still go ahead with the booked engineer visit.
Re: Slow Broadband
11-02-2019 5:27 PM
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I think you may well be right re engineer - just did another BT test where download now 8.3 and upload 0.52 Mbps - first time the upload has been below 0.9.
Re: Slow Broadband
12-02-2019 8:35 AM
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Re: Slow Broadband
12-02-2019 9:13 AM
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Download speed way down to 5.02 Mbps this morning - I assume that an engineer will be attending this morning - a la my response above to Emily?
Regards
George
Re: Slow Broadband
12-02-2019 12:16 PM
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Engineer called this morning and made a few tweaks (don't ask!) and from latest speed tests I am now back to the high teens for download speed - latest test showed 17 Mbps. Phew!
Re: Slow Broadband
12-02-2019 5:15 PM
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