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Sloooow broadband
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Sloooow broadband
25-05-2014 3:32 PM
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Hi, can anyone advise please. I have been getting connection speeds of around half a meg for the last few days. Internet is almost unusable!
Thanks
Neil
Thanks
Neil
Message 1 of 5
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4 REPLIES 4
Re: Sloooow broadband
25-05-2014 3:35 PM
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Please provide the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html
Message 2 of 5
(381 Views)
Re: Sloooow broadband
25-05-2014 4:56 PM
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Hi, thanks for the quick reply, here are the stats:-
DSL Connection
Link Information
Uptime: 0 days, 0:55:34
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 9,687
Data Transferred (Sent/Received) [MB/MB]: 7.66 / 51.86
1. Best Effort Test: -provides background information.
Download Speed
0.53 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.53 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.55 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.44 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.44Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Estimated line speed:
6Mb (This may vary between 4Mb and 8Mb) - Checked on 2014-02-25 12:35:57
Current line speed:
0.6 Mb
DSL Connection
Link Information
Uptime: 0 days, 0:55:34
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 9,687
Data Transferred (Sent/Received) [MB/MB]: 7.66 / 51.86
1. Best Effort Test: -provides background information.
Download Speed
0.53 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.53 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.55 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.44 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.44Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Estimated line speed:
6Mb (This may vary between 4Mb and 8Mb) - Checked on 2014-02-25 12:35:57
Current line speed:
0.6 Mb
Message 3 of 5
(381 Views)
Re: Sloooow broadband
25-05-2014 5:49 PM
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The last line is why you are seeing the problem - it should be 8.5Mb
I suggest phoning in and asking them to update the Plusnet copy of the IP profile
I suggest phoning in and asking them to update the Plusnet copy of the IP profile
Message 4 of 5
(381 Views)
Re: Sloooow broadband
27-05-2014 11:44 AM
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Hi rneilg,
If you're still seeing problems, especially with any disconnections, can you run our Fault Checker at http://faults.plus.net so our Faults Team can take a look over things for you?
If you're still seeing problems, especially with any disconnections, can you run our Fault Checker at http://faults.plus.net so our Faults Team can take a look over things for you?
Message 5 of 5
(381 Views)
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