Skype video / audio breaking up
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Skype video / audio breaking up
25-01-2013 11:33 AM
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My speeds seem good for me (13/1) even when checking them after skype is having problems. Might it be some kind of traffic issue?
Can anyone suggest where I might start trying to sort the problem?
I am using Win8 with the latest version of Skype with a wired connection to a technicolor router. These problems existed on the same machine with Win7 before I did a clean install of Win8
TIA PT
Re: Skype video / audio breaking up
25-01-2013 11:37 AM
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Re: Skype video / audio breaking up
25-01-2013 11:39 AM
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When are you making these calls? Are you doing anything else on the internet at the same time?
Obviously this shouldn't be happening and we'll do our best to get to the bottom of it.
Ex-Broadband Service Manager
Re: Skype video / audio breaking up
25-01-2013 11:46 AM
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Interestingly though I have just tried on a win7 laptop using a wireless connection and that seems fine.
Retried on the desktop (to the same person) wired into the router and the quality on that is poor and skype is giving me yellow bars to indicate slow connection but the desktop gives me good speeds on broadband speed testers. Very confusing.
Re: Skype video / audio breaking up
25-01-2013 11:48 AM
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Do you think you could get us a wireshark capture? http://community.plus.net/library/faults/using-wireshark-for-data-capture/
Ex-Broadband Service Manager
Re: Skype video / audio breaking up
25-01-2013 11:50 AM
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Gateway:
You are currently connected to the gateway known as ptn-ag01.
This is located in Telehouse North.
I'll have to read up on the wireshark capture. I Skype at different times of day but it happens when I'm alone in the house and not using the internet for anything else
Re: Skype video / audio breaking up
25-01-2013 11:53 AM
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will look into wireshark but my prob would seem to be between skype and the router wouldn't it?
Re: Skype video / audio breaking up
25-01-2013 11:58 AM
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I'm wondering if there might be an external problem here. I'm having a search around
ooh handy: http://heartbeat.skype.com/
Ex-Broadband Service Manager
Re: Skype video / audio breaking up
25-01-2013 12:16 PM
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Re: Skype video / audio breaking up
25-01-2013 12:38 PM
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I had these issue when my daughter was in university halls and she was on a very busy network
Dan.
Re: Skype video / audio breaking up
25-01-2013 12:41 PM
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Quote from: PhyllisTyne done a wireshark (I think!) how do I get it to you? About 34Mb
Either upload it to a site like dropbox where I can get it, or create a ticket through the member centre, zip up the file and upload it to there.
Ex-Broadband Service Manager
Re: Skype video / audio breaking up
25-01-2013 12:46 PM
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Quote from: Kelly
Quote from: PhyllisTyne done a wireshark (I think!) how do I get it to you? About 34Mb
Either upload it to a site like dropbox where I can get it, or create a ticket through the member centre, zip up the file and upload it to there.
Could you look at look at my thread when you get a chance http://community.plus.net/forum/index.php/topic,111251.0.html
Re: Skype video / audio breaking up
25-01-2013 12:58 PM
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Re: Skype video / audio breaking up
25-01-2013 2:00 PM
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Kelly's asked me to have a look at the Wireshark.
Is there anything else going on at the same time? The bulk of the capture looks like some kind of file transfer between 2 devices on your internal network, possibly dropbox, which is making it hard to see the Skype traffic in it. Do you know if you've anything set up like that?
Enterprise Architect - Network & OSS
Plusnet Technology
Re: Skype video / audio breaking up
25-01-2013 2:08 PM
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I was running a skype video call between two devices on the same network (desktop and laptop) using different user accounts as that was the only way I could run a session at the time.
The only other device running is a microserver running WHS 2011 that seems to talk to other machines on the network when it feels like it.
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