Sites not loading up
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- Re: Sites not loading up
Sites not loading up
18-02-2016 7:38 PM
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Customer service is really bad where there is at least 1 hour wait to speak to somebody on the phone and the people that you speak on the chat cannot really help with technical issues. The service has been bad since the beginning (I am new customer) and if it continues like that I want to cancel my contract as Plusnet has failed to deliver a decent service that I am paying for
Re: Sites not loading up
19-02-2016 11:41 AM
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I suspect they must have a problem their end as quite a few people on here are having very similar problems.
Re: Sites not loading up
19-02-2016 12:28 PM
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http://community.plus.net/forum/index.php/topic,135471.0.html
Are you using a Plus net supplied TG582n router and windows 7, 8 0r 10?
If so you may need to ask plus net to modify the firmware on your router.
if not forum members may need to ask a few more questions to diagnose your problem
Good luck
GPS
Re: Sites not loading up
19-02-2016 12:56 PM
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Thank you both for your response. Yes it seems they are having an issue across the board at the moment. Yes I have raised a fault on Tues but have not heard anything from Plusnet yet... really bad service so far...
gpsmout, thanks for the hint. I believe I have the latest plusnet router (i am not sure the model) since I i joined beginning of Jan. I will check your post
Regards,
Nikos
Re: Sites not loading up
19-02-2016 3:21 PM
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Your line is producing an error every 2 seconds on average, this is going to be the cause of the problems you're experiencing and is what needs to get resolved.
Mean Time Between Errors Downstream (Seconds): 2
I could increase the SNR on your line to try and alleviate this, but with it already being at 10db this isn't the best way to resolve the problem.
Is there any noise on your phone line at all? Dial 17070 from a handset plugged in to the master socket.
Re: Sites not loading up
19-02-2016 4:49 PM
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I have dialed this number yet but the phone is generally perfect. Last time I used the line was yesterday and was fine.
Now regarding your response, what I do not understand is how can every morning internet be fine and only in the evening I cannot access any websites. Yesterday evening again I had no internet and without doing anything this morning i was browsing ok.
If I understand you correctly the issue that you have detected is constant but I am only experiencing issues during busy times which to me would indicate a different problem.
What is the next step now and when do you expect to have the issue fixed?
Re: Sites not loading up
19-02-2016 5:00 PM
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Looking at the line for yesterday, at 6pm the SNR spikes up and the errors increase pretty dramatically, does anything turn on in either your premises or nearby at 6pm? (heating, security light etc)
To try and help with those errors I have increased the target SNR to 6db, I'll leave the fault ticket open with the faults team for further investgation too.
Re: Sites not loading up
19-02-2016 7:23 PM
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Heating comes on around 7pm but it is also on in the morning when internet is generally on.
The good news now is this evening I have internet, which is the first time that is working in the evenings. What is next now?
Regards,
Nikos
Re: Sites not loading up
29-02-2016 10:02 PM
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After you looked at the problem on the 19th the issue was resolved and now suddenly it reappeared since yesterday... Internet is pretty much unusable in the evenings... I could raise a fault report report but would probably take a week until somebody picks up the issue.
Can you please check what is going on and suggest a permanent fix?
Re: Sites not loading up
15-03-2016 10:30 PM
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Re: Sites not loading up
16-03-2016 9:10 AM
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Quote from: Nikos I could raise a fault report report but would probably take a week until somebody picks up the issue.
I can see you've opened a fault report now, the faults team will pick that up and get back to you.
Re: Sites not loading up
19-03-2016 7:33 PM
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The investigation came back that there was problem with the SNR again and that you had to reset the line. Now this is a little bit unexpectable. It seems that I am having the same issue as 19th of Feb. Why this SNR keeps resetting?
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