Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Should i be concerned?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Should i be concerned?
Should i be concerned?
11-04-2013 8:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had my FTTC installed last Friday and understand that i am still in my training period, however the last couple of nights i have been seeing more and more that my OR box is dropping sync this evening alone it has dropped half a dozen times or so.....
The reason that this starting to concern me is that when i was on DSL with BE i used suffer really badly with line issues, i had 2 x line engineers and 1 x OR engineer investigate the issue and the fault did go away but came back and i just lived with it for another 6 months, then i left BE and Joined Plusnet on FTTC.
are the drops just a part of the training process or do you think my old issue could be affecting the FTTC, Also will the drops affect my final speed?
Apart from the odd drops i am getting i have been really happy with the speed and service..
The reason that this starting to concern me is that when i was on DSL with BE i used suffer really badly with line issues, i had 2 x line engineers and 1 x OR engineer investigate the issue and the fault did go away but came back and i just lived with it for another 6 months, then i left BE and Joined Plusnet on FTTC.
are the drops just a part of the training process or do you think my old issue could be affecting the FTTC, Also will the drops affect my final speed?
Apart from the odd drops i am getting i have been really happy with the speed and service..
Message 1 of 6
(976 Views)
5 REPLIES 5
Re: Should i be concerned?
12-04-2013 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
No there's should be that many drops at any stage really so I'd advise raising a fault : http://faults.plus.net
Here's what we're seeing:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13657692144351.png"/>
No there's should be that many drops at any stage really so I'd advise raising a fault : http://faults.plus.net
Here's what we're seeing:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13657692144351.png"/>
Message 2 of 6
(461 Views)
Re: Should i be concerned?
12-04-2013 3:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Adam i will go down the raising a call route...
Message 3 of 6
(461 Views)
Re: Should i be concerned?
12-04-2013 3:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 4 of 6
(461 Views)
Re: Should i be concerned?
12-04-2013 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have raised ticket #68254172 for this issue thanks for the advice
Message 5 of 6
(461 Views)
Re: Should i be concerned?
13-04-2013 6:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adam,
My security cameras sent me a nice snapshot of an OR Guy looking at the cable to my house today, before they went dead then came back on, i wasn't aware an engineer was going to look at my fault today so was out at the time, i checked my support and the last update was to wait for an update on Monday, can you tell me if there is any update? or could you please produce another chart similar to the one above to see if the connection has improved?
thanks
Dro
My security cameras sent me a nice snapshot of an OR Guy looking at the cable to my house today, before they went dead then came back on, i wasn't aware an engineer was going to look at my fault today so was out at the time, i checked my support and the last update was to wait for an update on Monday, can you tell me if there is any update? or could you please produce another chart similar to the one above to see if the connection has improved?
thanks
Dro
Message 6 of 6
(461 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page