Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Shockingly bad speed and latency
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Shockingly bad speed and latency
Shockingly bad speed and latency
23-11-2013 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The last week I have endured the very worst internet service ever , I play world of warcraft or should I say I try to play and it's virtually unplayable not due to anything PC related but because of this service which is not fit for purpose , no idea what you guys have been doing the last week but worst ever not even just talking wow but loading a page , anyway all connected direct like suggested always has been ran BT test before posting Download speed 0.76 upload speed 0.10 ping latency 0.00 I want this fixed or I will leave.
Message 1 of 7
(1,274 Views)
6 REPLIES 6
Re: Shockingly bad speed and latency
23-11-2013 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also this is on a laptop wireless and a PC wired (Same issue) also even a kindle unbelievably! In game my latency spikes to up to 3000 ms! usually resulting in a verbal attack upon me by my team mates and a kicking from a raid group - Thanks plus net
Message 2 of 7
(703 Views)
Re: Shockingly bad speed and latency
23-11-2013 6:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ADSL? Fibre?
Some router stats maybe?
Some router stats maybe?
Message 3 of 7
(703 Views)
Re: Shockingly bad speed and latency
23-11-2013 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ASDL Stats what stats? Plus net equipment they gave me white router box says plusnet ... generally speedwise I find 0.70 ish unacceptable
Message 4 of 7
(703 Views)
Re: Shockingly bad speed and latency
23-11-2013 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 5 of 7
(703 Views)
Re: Shockingly bad speed and latency
25-11-2013 9:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, harvestgoddess.
I've just updated the speed profile on your account as it was set incorrectly. This shouldn't have impacted on speeds directly (as our profile was set higher than BT's ) however it will have caused traffic management to not work for you which could account for some of the issues you've mentioned.
Let us know how things are following the change I made.
I've just updated the speed profile on your account as it was set incorrectly. This shouldn't have impacted on speeds directly (as our profile was set higher than BT's ) however it will have caused traffic management to not work for you which could account for some of the issues you've mentioned.
Let us know how things are following the change I made.
Message 6 of 7
(703 Views)
Re: Shockingly bad speed and latency
25-11-2013 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's wonderful thank you every so much! ❤️
Message 7 of 7
(703 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Shockingly bad speed and latency