Server failure
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Server failure
01-11-2016 9:13 AM
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The last couple of days I have had a lot of messages on my iPad "safari can't connect because the server is down" . I think there is a problem in the network , any thoughts.
Re: Server failure
01-11-2016 10:49 AM
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We're seeing a few disconnections on your line:
Can you run through the troubleshooting here and let us know how you get on:
http://www.plus.net/support/broadband/bbfaults/
Re: Server failure
01-11-2016 11:34 AM
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I have run through all those tests , nothing's changed. I am getting "server stopped responding " too many times. The problem is in the network.
Re: Server failure
01-11-2016 1:46 PM
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If you can report a fault online and as the next step, then drop me a reply back here I'll make sure we follow things up for you: http://faults.plus.net
Re: Server failure
03-11-2016 11:43 AM
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The only way to prove my problem is , if I could get someone to mirror my transactions on the internet whilst it is happening. I still say the problem is with the server in the network.
Re: Server failure
04-11-2016 3:50 PM
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Chris , do me a favour and test the speed I am getting , the line has been stable for the past 3 days.
please could you explain to me why you think the speed will increase when the line has been stable for 3 days, I don't get it !
Re: Server failure
04-11-2016 6:01 PM
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I agree. It's certainly possible it could be a PN server issue. Similar thing happens to me now and again and I just change servers (either to Google's or Open DNS) and everythings fine.
I just wish PN would admit it when it's a problem at their end.
Re: Server failure
07-11-2016 8:25 AM
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Monday morning , again no network , server not responding. The only way I can get it to work is disconnecting , so that the broadband resets itself, I am getting increasingly fed up with Plusnet reaction to my problems. I am paying for a service that I am not receiving.
Re: Server failure
07-11-2016 12:36 PM
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We're still seeing a lot of disconnections on your line, I can see you've reported a fault and when we tested it pointed towards a possible issue on the phone line itself and is showing a 'loop condition'. This is often causing by internal equipment.
If you've ruled out your internal equipment, the next step is for an engineer visit, I can see we've asked for this on the fault ticket.
Re: Server failure
07-11-2016 3:25 PM
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Air there was a loop on the line the phone wouldn't work , but it does work.
Re: Server failure
07-11-2016 3:49 PM
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Testing identified that there may be a loop condition, the next step is an engineer to investigate.
Re: Server failure
09-11-2016 9:13 AM
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Unfortunately I note with some concern, on the morning before I have an engineer coming to test my line , my broadband is suddenly working at twice the speed it normally works at. What do OPENREACH do , which they don't normally do , to get my broadband to where it should be
Re: Server failure
11-11-2016 8:20 AM
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Message for Chris the Gaffer or anyone else who can do it , please could you send me the graph of my line disconnections for Thursday the 10th November, I am most interested in the period from 12 midday to 14.00 in the afternoon. I think we had a disconnection around 12.45 , would I be correct ? If I am we still have a problem with our line.
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